
(Only 24h Left) Bank Workout Agent
3 days ago
Morgan McKinley is partnering with a leading Irish bank to hire for a workout agent in the arrears department in their head office.
Contract length: 11 months
Location: Dundalk
Your Role:
As a Workout Agent, you will look to resolve the arrears issues with borrowers prior to the accounts moving in towards the Legal Department within the bank and for completing Standard Financial Statements with customers and explaining their subsequent restructure offer.
Your Responsibilities:
- Learn new skillsets with regards to procedures around Provision 28, 29, 45 and 47 of the CCMA.
- Develop and grow your knowledge with regard to procedures around CPC accounts and the appointment of a Rent Receiver.
- Negotiate with customers immediately prior to the bank moving to Legal proceedings.
- Deal efficiently with incoming calls from customers, branches and authorised 3rd parties where relevant.
- Adhere to the bank's credit policies and procedures in relation to control, compliance and risk mitigation.
- Deal with restructuring queries on customers' mortgage account within company policy and the appropriate regulatory requirements.
- Efficient and effective handing of inbound and outbound telephony activity. Review and update customer information on relevant systems.
- Effective logging/entry of customer complaints (verbal) to the Complaints system.
Requirements:
Essential
· Ideally have previous experience in debt resolution.
· Effective call handling skills to ensure that customers are dealt with in a professional manner whilst also showing understanding to customers who may be faced with financial difficulties.
· Possess a detailed understanding of relevant legislation, i.e. Code of Conduct on Mortgage Arrears, Consumer Protection Code 2012 and the Minimum Competency Code and how these apply to our day-to-day interaction with customers.
· . APA/QFA is required in order to be in a position to discuss with customers product information and give advice in relation to forbearance options.
· Ideally currently working in a controlled function role, i.e. APA role
· Excellent PC skills (use of database, Word, Excel, Outlook)
Desired
· Knowledge of CCMA, CPC and MCC and how these apply to our day to day interaction with customers
· Excellent PC skills (in particular Word and Excel)
· Excellent attention to detail and organisational skills
· Ability to work in a team environment and is flexible
· Financial / Mortgage market awareness.
· Potential To develop Credit Decision making skills
If this sounds like you, apply today with a copy of your CV
-
Bank Advisory Agent
3 days ago
Dundalk, Ireland Morgan McKinley Full timeMorgan McKinley is partnering with a leading Irish bank to hire for an advisory agent in the arrears department. Contract length: 11 months Location: Dundalk Your Role: As an Advisory Agent within the Arrears Support Unit, you will be responsible for completing Standard Financial Statements with customers and explaining their subsequent restructure...
-
▷ Only 24h Left! Sales Representative
16 hours ago
Dundalk, Ireland Panda Full timeWho Are We? At Panda, Ireland's largest Waste Management business, we invite you to join our Team and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another. At Panda, we are committed to leading the way in waste management and recycling...
-
[Only 24h Left] HSE Officer
1 week ago
Dundalk, Ireland Vickerstock UK Full timeVickerstock are working in partnership with a leading specialist engineering firm on the appointment of a Health, Safety & Environmental Officer. As HSE Officer, you will support operations across manufacturing, warehousing, and office environments, helping to uphold and advance a culture of safety, compliance, and sustainability. You will play a key role in...
-
(Only 24h Left) Assistant Manager
3 days ago
Dundalk, Ireland Childcare Minds Limited Full timeJob Description: The Childcare Assistant Manager will play a key role in the day-to-day running of the childcare room, ensuring high standards of care, education, safety, and hygiene are maintained. This position involves leading and supporting a team of early years educators to deliver a child-centred, play-based curriculum in line with Aistear and Solta...
-
Only 24h Left Quality Assurance Manager
3 weeks ago
Dundalk, Louth, Ireland Hunter Savage Full timeJob Title: Quality Assurance Manager Location: Drogheda, Ireland Salary: €45,000 DOE Overview: An excellent opportunity has arisen for an experienced Quality Assurance Manager to join a leading FMCG food manufacturer with a portfolio of well-known household brands. This is a fantastic chance to become part of a business with ambitious growth plans, where...
-
Dundalk, Ireland Dundalk Institute of Technology Full timeAssistant Lecturer in Media #IJ Vacancy Description : Job Title : Assistant Lecturer Vacancy ID : 014618 Vacancy Type : Academic To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
-
Dundalk, Louth, Ireland State Street International (Ireland) Ltd Full timePurpose Of Role: This is a strategic role, responsible for ensuring overall goals are met, and the successful candidate will be the driving force behind ensuring that the operational infrastructure in place is in line with strategy. They will be responsible for developing and maintaining a strong control environment and ensuring policies and procedures are...
-
Part-Qualified Accountant
3 days ago
Dundalk, Ireland Accpro Full timeLocation:Co. Louth Salary: €35-45k basic DOE Hybrid:Yes Job type: Full-time, permanent Our client, a leading corporate services provider, is recruiting for a Part-Qualified Accountant to join their team. This role has come about due to growth and expansion and will see the successful candidate report directly into the MD. Key Responsibilities Establish and...
-
Mobile Cleaning Operative
2 weeks ago
Dundalk, Louth, Ireland Mount Charles Group Full timeJob ref: RF- Location: Northern Ireland - Mount Charles Group Quantity of Posts Available: 1 Salary: £13.27 per hour Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are a customer focused individual and want to join a fun and family orientated...
-
Qualified Accountant
16 hours ago
Dundalk, Ireland Accpro Full timeLocation:Drogheda Hybrid/Remote:Hybrid Compensation:Up to €65k basic Job type: Full-time, permanent An exciting opportunity has arisen for a motivated and technically strong accounting professional to take a leading role in the development and delivery of the accounting and corporate administration functions within a growing business. This position would...