Front of House Manager

Overview We are actively recruiting the role of Front of House Manager for our Clink i Lár Hostel located in the heart of Dublin City. Are you a people person with a passion for creating unforgettable guest experiences? Do you thrive in a fast-paced environment where truly no two days are the same? If that’s a yes, then we want you The Journey Changes You Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together. We are looking for a fun, bubbly and highly organised leader who can juggle multiple priorities while keeping the guests smiling. You will be the face of the hostel, ensuring smooth day-to-day operations and supporting the team to deliver exceptional service. Reporting into the General Manager/Operations Manager, your overall responsibility will be the successful running of the Front Office Department ensuring that our guests have everything they need for a memorable stay with us as well as supporting the Reception Host Team and Security Teams in their roles by providing coaching, training and leadership skills. You will also work alongside different heads of department within the hostel and the wider Clink team. Your department is the first interaction that our guests have when they arrive to the hostel and the last our guests see when they leave. You will have the power to create lasting positive memories for our guests. What will I be doing? - Overall responsibility for successful operation of the Lobby and Reception - Oversee all front office operations including guest check-in and check-out, reservations, time line management, and guest queries - Lead and inspire the Front of House team - Work closely with Revenue Management to ensure room and bed allocation optimisation - Manage the front office Budget, monitor occupancy, revenue and front office KPIs - Have a proactive approach to selling, upselling and interacting with guests - Maintain high standards of service, organisation and presentation - Drive ancillary sales in your department, travel shop items, tour tickets, café sales etc. think outside the box - Ensure compliance with health, safety and security regulations - Engage in continuous feedback with your team, conduct shift briefings, weekly team meetings, monthly manager meetings Who are you? - Minimum 2 years experience in Front Office leadership role - Proven Track record in Revenue Management and commercial acumen - Strong Knowledge of Dublin’s hospitality market and competitor landscape - Proficiency with hotel PMS (previous MEWS experience a big plus), channel managers and revenue management systems - Excellence in guest service and complaint resolution - Proven experience in running a Front Office team - Anatural people person who loves making others feel welcome What’s in it for you? At Clink, we have a diverse team and culture with values that embrace and celebrate each person’s individuality. You will join a community of employees who love to connect with our guests and share their own experiences. As an employee at Clink, you will grow and develop, enjoy many social events, have an opportunity to have your say and enjoy great benefits - Full Time Contract: 37.5 hours per week (5 shifts) - Company Pension Contribution - Opportunities for growth and development - Free room nights in all Clink Hostels and other discounts What else do I need to know? Remember this is hospitality and we operate a 24/7 business; your shifts will include mornings/evenings/weekends and on some occasions the overnight shift. A more detailed job description is available on request and will be discussed at interview stage. Start date for the role will be immediate and we will only respond to applicants who are successful for interview. Clink on "Apply Now" to upload your most recent CV and let us know why you are the person for the job. We are an equal opportunities employer. Under GDPR all unsuccessful applicants will be removed from the system within one month and will not be passed to any third parties €36-€40,000 per annum + lots of benefits #J-18808-Ljbffr