French Speaker

1 day ago

Dublin, Ireland Interactive Brokers Ireland Limited Full time

Client Services Fraud and Security Analyst (French Speaking) Client Operations Dept Security and Fraud Prevention (SFP) - Team Interactive Brokers Ireland Limited (IBIE), is part of the wider Interactive Brokers Group servicing over 2.5 million clients in more than 200 countries & territories. We are based in Dublin 1 with over 120 employees of the wider 2900+ global headcount. Our innovative products allows our clients access to 150 global markets in as many as 26 currencies. Our mission is to create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. IBIE is looking to add to their Client Operations - Security and Fraud (SF) team, a Junior Security and Fraud Prevention Analyst who speaks fluent French. We seek an individual who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service. Your Responsibilities: Proactive handling of client exceptional inquiries via call backs - verbal and video client verification. Handling escalations of client inquiries pertaining to IBKRs security system via tickets. Problem management with focus on security protocols and practices. Handling escalations of suspicious client activity or behavior to Senior SFP Analysts. Proactive tracking of fraud cases and trends realized. Creation of on-the-job training and fraud awareness material. Qualifications and Experience: 2+ years' experience in an information or fraud prevention role. BSc in STEM areas (Science, Technology, Engineering and Mathematics). Proficient in Windows and/or macOS computer systems and basic office applications. Maintain up-to-date knowledge of the security industry as it relates to IBKR including: Social engineering Fraud Schemes Mobile Security Information Security Languages: Fluency in French and English Required Skills: Analytical approach to problem solving. Organized, practical, good attention to detail. Excellent communication (spoken and written) and interpersonal skills. Ability to engage and maintain a conversation with clients. Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist. Ability to learn and adapt to new information and technology platforms. Navigating multiple computer applications while interacting with clients. #LI-RB1 Skills: Information Security fraud social engineering mobile security fraud prevention security protocols French Benefits: Performance Bonus Pension Fund Paid Holidays Medical Aid / Health Care Meal Allowance / Canteen Group Life Assurance Company Shares

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