Customer Service/Telesales Executive

2 days ago

Dublin, Ireland Musgrave Group Full time

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Customer Service/Telesales Executive who can provide excellent customer service support and work cross functionally in a busy environment.

The purpose of the role is to ensure timely delivery and accuracy of all customer orders while upselling & cross selling all upcoming promotions or new products available to a large portfolio of existing customers.

This is a fast-paced role and would suit someone who has previous customer service experience and ability to communicate over the phone.

This role is initially office based with the potential of a mix of office and remote working in the future.

Responsibilities

- Act as the first point of contact for all customer queries

- Process customer orders within agreed timescales and issue relevant paperwork for sign off

- Provide support to the Telesales Manager with Key Contracts administration including collating reports and resolving queries

- Collate inter-company orders and liaise with other Branches & Re-order to ensure a smooth and efficient service

- Liaise with re-order on all aspects of eliminated and inactive codes and update system accordingly

- Work daily with Re-Order, Operations and Transport to ensure customers queries/complaints are resolved in a timely manner

What we’re looking for

- A minimum of 1 year experience in a busy and productive customer focused environment.

- Competency in PC packages including the MS Office suite and Excel in particular.

- A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.

- The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.

- A proven ability to work in a fast-paced environment with a varied and challenging workload.

- Leaving certificate

Career Development

With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment

Work alongside a passionate team, where your contributions will make a significant impact.

Innovation Focus

Be part of a company that values forward-thinking solutions.

Community Focus

Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy

Join a company with a long-standing commitment to community and innovation.

Equal Opportunities

Musgrave is an equal opportunities employer. Location is in Dublin Ballymun 11. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

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