3 Days Left: Technical Support Representative

14 hours ago


Cork, Ireland Dynavox Group Full time

Technical Support Representative

Apply

Locations: Cork

Time Type: Full time

Posted on: Posted 6 Days Ago

Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

What you’ll do:
Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.

Are you looking for making an impact in an international organization, helping customers with conditions, such as ALS, Aphasia, Cerebral Palsy and Rett’s syndrome to live more independently? We have an opportunity for you at Tobii Dynavox, where you will be the voice of Tobii Dynavox to our users in the UK and Ireland region and partners, also being their advocate in our organization.

Our multilingual Technical Support team are the product experts to whom users, professionals and partners turn to when in need of help. In this experience, you will gain in-depth knowledge of our diverse portfolio of products; therefore, you don't need to be an IT expert. However, we greatly appreciate your interest in technology, technical background if you have, and your familiarity with using both Windows and Apple products.

As a member of the Technical Support team, you will have a variety of tasks:

1. Assisting customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products.
2. Troubleshooting issues across our hardware and software platforms via phone, email, chat, and remote desktop sessions.
3. Assisting customers in understanding our product features, functionalities, and best practices, empowering them to resolve issues independently.
4. Building and maintaining strong customer relationships by demonstrating empathy, patience, and a commitment to their success.
5. Contributing to the development of customer support strategies by gathering and documenting customer feedback and feature requests.
6. Collaborating with our marketing team to monitor our social media channels.

You can contribute significantly and thrive in this role with our support if you’re a fast learner who enjoys collaborating with colleagues across different teams. While your previous work experience is important, we also value finding a strong cultural fit. We believe you will be a great addition to our team at Tobii Dynavox with your enthusiasm, dedication, and ability to inspire colleagues.

We are looking for someone with:

1. Fluency in verbal and written English.
2. Proven experience in working in customer service, technical and product support, or customer-facing roles.
3. Ability to interact with developers comfortably while making computer novices feel supported and understood.

What will set you apart?

1. Experience in CRM and ERP systems (such as Salesforce, Visma, or Dynamics).
2. Any other languages such as Norwegian, Chinese, German, Swedish, French, Italian, or Spanish.

Why join Tobii Dynavox?
This role is office-based (our Cork office) with the potential to move to hybrid working after onboarding is complete. We have everything from design, research & development, production, customer service, and support right here on-site, making it easier for you to get to the heart of our products and customers.

When it comes to your experience as a member of our team, we continuously work on building an international working environment where people can do an excellent job, grow, and do their best. Our team enjoys a range of benefits to support personal well-being and family commitments.

Please address your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English) through our career website. We're looking forward to your application

Where we stand:
We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

#J-18808-Ljbffr



  • Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our EMEA B2B support team. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of...


  • Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by...


  • Cork, Ireland RedChair Recruitment Full time

    We are presently recruiting for an IT & Technical Support Team Lead for our clients in Killorglin, County Kerry. Reporting to senior management, you will manage a small team of four people and will lead in all aspects of technical support, continuous improvements, and ensure that clients are satisfied. This is a permanent position with the option of a hybrid...


  • Cork, Ireland Cfield Construction Ltd. Full time

    Headquartered in Cork, CField Construction is a privately owned Building & Civil Engineering contractor that provides construction services to both private and public partners across a wide range of sectors in Ireland and the UK. The company has a group turnover of over €200m with offices in both Ireland and the UK. Our vision is to be the contractor of...


  • Cork, Ireland PE Global Full time

    My Client, A global leading player in their field, is looking to recruit a Financial Controller to oversee financial planning, accounting practices, and delivering accurate, up-to-date financial information to Senior Management. The role involves building and maintaining relationships with key stakeholders, including shareholders, lending institutions, and...


  • Cork, Ireland Munters Full time

    time left to apply End Date: January 31, 2025 (25 days left to apply) job requisition id R05397 The Mechanical Engineer in the R&D department will be responsible for designing, developing, and testing new cooling solutions for data centres. This role requires a strong foundation in mechanical engineering principles, innovative problem-solving skills, and...


  • Cork, Ireland Apple Inc. Full time

    SWE - Technical Translator (Australian English), Localisation Are you looking for a great opportunity to join a dynamic team passionate about delivering world-class localized software on some of the world’s most creative electronic products? Do you love the challenge of solving complex problems that have a direct impact on the user? Join the team...


  • Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Account Manager to join a high producing team within our B2B sales division. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of people and thousands of...


  • Cork, Ireland Apple Inc. Full time

    At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. We're seeking a...


  • Cork, Ireland Cognizant Technology Solutions Ireland Full time

    Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support...


  • Cork, Ireland Leap29 Full time

    Construction Site Manager – Solar Leap29 is thrilled to offer an exceptional opportunity on behalf of a leading energy company involved in the full project lifecycle. We are recruiting Construction Site Managers for utility scale solar projects, with positions available in Waterford, Kilkenny, and Cork. Role Overview The Construction Site Manager will...


  • Cork, Ireland J.P MORGAN S.E Dublin Branch Full time

    Job Description Are you seeking to join a team where you can have the opportunity to thrive and grow? We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team. As a Tax Associate within Workplace Solutions you will play a crucial role in fulfilling taxation duties. You will have knowledge of various...


  • Cork, Ireland Cadence Design Systems Full time

    Principal Design Engineer (DDR/Memory) Location: Cork Reports to: Design Engineering Director Job Overview: The Cadence Silicon Solutions Group (SSG) develops leading edge Intellectual Property (IP) for a variety of High-Tech Markets. This is an opportunity to join a development team designing state-of-the-art DDR memory controllers to be used in a wide...


  • Cork, Ireland Catalyx Full time

    Catalyx is seeking a Maintenance Technician to join our team and work on our customer site in Cork. This role will operate on a 24/5 Shift. Who We Are: Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery...


  • Cork, Ireland Sigmar Recruitment Full time

    About Your New Employer Join a leading company in the HVAC industry with over 20 years of experience, known for its innovative solutions and commitment to sustainability. Our client has a strong reputation for working on high-profile projects and offers a collaborative work culture that values continuous learning and professional growth. With numerous...


  • Cork, Ireland Mmd Construction Ltd Full time

    MMD Construction is seeking an experienced, motivated and ambitious Construction Management Specialist to join their team on a full-time, permanent basis. Why Join Us: By joining MMD Construction, you will be part of a team that values collaboration, innovation, and growth. As we continue to expand, you will have the opportunity to grow your career in an...


  • Cork, Ireland McKesson Full time

    Job Description The Data Scientist role will support the development of analytic solutions across McKesson. Our team applies data science methodologies to interdisciplinary business problems across Finance, Operations, Accounting, & Supply Chain. This position will work closely with multiple business units such as Treasury, FP&A, Operations, and Pricing....


  • Cork, Ireland RedChair Recruitment Full time

    We are currently looking for enthusiastic and talented individuals to join our client’s Windows Server Support team. This is a fantastic opportunity to expand your knowledge and work with cutting-edge technology on a daily basis. As part of our Support team in Tralee, you would be responsible for the support and maintenance of the Server and related...


  • Cork, Ireland Euro Executive Recruitment Full time

    Euro Executive Recruitment are working with an International Renewable Energy Developer and service provider who are seeking to appoint a Planner to their team based out of their Cork operations. This position requires excellent problem-solving skills, superior organisational and communication skills and the highest level of discretion and...


  • Cork, Ireland Apple Inc. Full time

    The Cork Product Operations team is looking for an exceptional candidate to lead the training team. This role is a key part of the Cork Operations Team, which develops and implements the strategic direction for Cork Manufacturing. As Training Manager, you will own the training processes for production employees as well as drive the wider learning &...