Case Manager

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Case Manager

Date: 1 Sept 2025

Location: Dublin, IE

Company: Royal London Group

Contract Type: Permanent

Working style: Hybrid 50% home/office based

Here at Royal London Ireland, we are seeking to hire a Case Manager. You will offer excellent service which will promote Royal London Ireland as their provider of choice for protection products and ensure that the relationship they have with Royal London Ireland is developed and strengthened. You will support our brokers and Sales team by making regular, proactive contact to a panel of brokers to ensure they have accurate and up to date information with all requests actioned in a timely fashion.

The team's primary function is to provide excellent, efficient, and professional service to our brokers. Alongside that is development of strong broker relationships to complement the work of our Broker Consultants and engender a level of trust that highlights the service we offer

Key responsibilities

- Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
- Provide administrative support for and on behalf of the Sales Team.
- Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
- Efficiently and effectively process policy documentation and underwriting requirements.
- Adhere to Treating Customers Fairly principles, the Consumer Protection Code and Royal London values.

Criteria

- High level of accuracy.
- Courteous, professional telephone manner, offering a high level of customer service.
- Excellent communication and relationship building skills.
- Ability to meet deadlines/ SLAs and manage pressure/ priorities.
- APA or QFA qualified. If not already, a willingness to become qualified within 12 months of joining Royal London.

About Royal London Ireland

Based in St Stephen's Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Controlled Functions - some of our roles are 'controlled functions' as defined by the Central Bank Reform Act 2010 Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a controlled function (CF), it will state this in the job title above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank of Ireland.

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