Customer Service BI Specialist

1 week ago

Dublin, Ireland Binance Full time

Job Title: Customer Service BI Specialist
Location: Dublin, Ireland (Remote)
Employment Type: Full-Time
Company Overview:
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange. Our mission is to increase the freedom of money globally, and we're looking for top talent to help us shape the future of finance.
Job Summary:
We are seeking a Customer Service BI Specialist to join our remote team based in Dublin. This role involves analyzing user behavior and support trends to drive performance improvements across the Customer Service function.
Key Responsibilities:
Collect, organize, and analyze support data to identify user behavior patterns and operational trends
Develop and maintain real-time dashboards and performance reports
Provide actionable insights to improve KPIs such as CSAT and resolution rate
Collaborate with team leads to implement and track changes
Conduct root cause analyses and present insights to senior management
Support strategic decision-making with in-depth forecasting and data analysis
Ensure accuracy and consistency in data management and reporting
Train team members on data tools and analysis methods
Qualifications:
3–5 years of experience in BI, data analytics, or similar roles
Proficiency in SQL, Python, R, Tableau, or Power BI
Bachelor's degree in Data Science, Statistics, or a related field
Excellent analytical, problem-solving, and communication skills
Experience in crypto, finance, or compliance is a plus
Reddit Marketing Intern (Global - Non-US) Global Sanctions Governance Specialist - London
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