Customer Service Specialist

1 week ago

Dublin Pike, Ireland Teleperformance Full time

Overview CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.
Here is all you need to know…
Start Date: September2025
Salary: € 14 per hour / €29,120.00 per annum
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Training: 2 weeks onsite in Dublin.
Joining the team: Please note that this role is fully office based in Dublin.
Who we are looking for…
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal and written communication skills, with fluency in English essential
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
High levels of accuracy and attention to detail
Confident in working independently
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
Experience in working with vulnerable customers
Previous call centre/ customer service experience is essential
What will my role involve…?
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
Helping customers that may be vulnerable
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
Confident in following processes and being able to clearly explain these to our custome
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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