▷ (15h Left) TL Patient Services Grade V (Perm & Full-Time)

Dublin Dental University Hospital

Team Leader Patient Services Grade V (Permanent & Full-Time)

The Dublin Dental University Hospital is seeking to recruit a Team Leader in Patient Services to join the team as soon as possible. This post is a permanent contract (wholetime) Monday to Friday business hours. The Team Leader is responsible for working with the Patient Service Manager (PSM) and Patient Services Assistant Manager (PSAM) in the continuous provision and development of patient, student and staff centred services within the Hospital. The successful candidate will also provide supervisory and management support to a team of approximately 17 administrators within the Patient Services department. The hospital will review candidates over the next 12 months for any vacancies that may arise.

Outline of Duties and Responsibilities

- Working with the PSM and PSAM in the continuous development of patient, student and staff centred services.

- Assisting in the testing, training and roll out of the patient management system and upgrades, Salud Dental.

- Maintaining awareness of patient in relation to all aspects of Hospital Patient Services.

- Maintaining awareness of the role of Patient Services in delivering education and training to students.

- Supporting the PSM and the PSAM by assisting them to lead and manage the Patient Services team to achieve the Hospital’s mission, vision, values and strategy.

- Deputising for the PSAM as required.

- Providing a high‑quality clerical assistance service to both staff and students within the Patient Services Areas including all reception areas.

- Liaising closely with Clinic Managers, Dental Studies Team, Dental Staff and Supervisors and Divisional Administrators to ensure that the clinics are operated to full capacity.

- Providing supervisory support to the Patient Service Team and liaising with the PSAM where employee related issues arise.

- Preparing and delegating tasks and assignments for team members and completing quality control checks on these completed tasks.

- Ensuring the effective implementation and thorough adherence to the Hospital’s process and procedures in the Patient Services Department.

- Developing process, policies and procedures as required.

- Monitoring all Patient Services staff time‑keeping and attendance including flexitime and overtime; completing all necessary reports, including reasons for any additional hours worked by staff; approving and managing staff annual and flexi leave and data entry ensuring the department is sufficiently resourced.

- Provision of training to team members including review and updating of processes.

- Involvement in the recruitment of Patient Services staff including their induction and training following appointment.

- Monitoring staff training and development requirements.

- Ensuring full adherence to all Hospital and departmental policies, procedures and processes.

- Recording all untoward incidents within the appointment’s areas and ensuring reporting and management are completed and followed up accordingly.

- Implementing the Hospital Clinical Postings on the Electronic Patient Hospital System, Salud.

- Managing patients within the patient management competency.

- Maximising patient payments at source of contact.

- Liaising with laboratory staff to ensure efficient provision of laboratory services to patients.

- Managing and producing activity reports as required.

- Achieving key tasks and objectives within set deadlines.

- Identifying potential difficulties and formulating solutions.

- Respecting the need for confidentiality at all times and acting with discretion as required.

The extent and speed of change in the delivery of services is such that adaptability is essential to this appointment. The person chosen must maintain, enhance and develop their professional knowledge, skills and aptitudes to respond to a changing situation. This Job Description outlines the current broad areas of responsibility and accountability and will be reviewed and updated in line with future needs.

Qualifications, Experience and Person Specification

Each candidate must have:

- Satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.

- Or have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish; candidates should have obtained at least Grade C on higher level papers in three subjects.

- Or have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction.

- Or hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI).

Each candidate ideally should have:

- At least 1 year’s experience in an administrative capacity at Grade IV level or equivalent experience in a Hospital Outpatient setting.

- Experience in a role involving supervisory responsibility in a hospital or other relevant healthcare environment.

- Experience in an Administrative role within the Healthcare services, ideally in Patient Services / Medical Records setting.

- Experience in direct responsibility for training and/or induction of new staff.

- Experience of working as part of a team.

- Excellent communication skills – both verbal and written.

- Experience of implementation of new processes, protocols and/or procedures within a team setting.

- Proven organisational, administrative, analytical and problem‑solving skills; ability to identify potential difficulties and formulate solutions.

- Responsibility, accountability and ability to work on own initiative, prioritise and manage multiple issues simultaneously with attention to detail.

- A positive, flexible and adaptable “can‑do” attitude.

- Capability to take directions from senior management.

- Ability to work under pressure and meet deadlines.

- Full competence in MS Office, particularly Word, Excel, Outlook, Internet and other relevant packages.

General

Dublin Dental University Hospital will not be liable for travelling or other expenses incurred by candidates who may be invited to attend for interview.

Closing Date for applications is Tuesday, 11th November 2025 at noon.

Interviews will be scheduled promptly in person after the closing date.

Interested candidates should upload a cover letter with a copy of their Curriculum Vitae to Hirehive.

For any informal enquiries please contact Ms Susanne Bushe at susanne.bushe@dental.tcd.ie. A job description is available upon request and for any HR enquiries contact Simion Tita / HR Officer at simion.tita@dental.tcd.ie / landline number 01-612 7289.

All job offers are subject to two references, ongoing Garda Vetting and a satisfactory pre‑employment medical.

Dublin Dental University Hospital is an equal opportunities employer.

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