Front Office Manager

1 day ago

Bray, Wicklow, Ireland Burren Amber Full time

Front Office Manager Location: Wicklow Salary: €38,000 Introduction We are seeking an experienced Front Office Manager to lead the reception and reservations team at a luxury 4-star hotel in Co. Wicklow. The Front Office Manager will ensure smooth daily operations, deliver excellent guest service, and maximise occupancy while leading and developing the front office team. Responsibilities Manage daily front desk operations, including check-ins, check-outs, billing, and guest services. Supervise and train reception and reservations staff, maintaining high standards of service. Oversee room allocation, inventory management, and reservations to optimise occupancy. Liaise with housekeeping, maintenance, and other departments to coordinate guest needs. Handle guest feedback, complaints, and special requests promptly. Prepare operational reports on occupancy, guest satisfaction, and departmental performance. Ensure compliance with company policies, procedures, and health & safety standards. Requirements 2+ years supervisory experience in a hotel front office or reservations environment. Excellent communication, organisational, and leadership skills. Strong customer focus and ability to resolve issues effectively. Proficiency in hotel management systems and MS Office. Flexible to work shifts, weekends, and holidays. Rewards Salary €38,000. Career progression opportunities. Meals on duty, training & development, and staff perks. BURAMB22 INDCAT2 Skills: PMS Hotel systems Guest check-in/out Cash handling Reservations Reporting Benefits: See Description

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