Senior Accounts Payable Specialist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for an experienced, driven and energetic Senior Accounts Payable Specialist to join our Accounting team in Dublin. In this role you, along with a US-based equivalent, will be responsible for invoice processing for Intercom entities worldwide. You will also be responsible for reviewing T&E submissions, preparation of weekly payment runs, and assisting with month end close activities.

We are looking for someone with a demonstrated record using various accounting software and tools in a multi-currency multi-entity environment. By nature, you are a problem solver. You should be able to work independently and in a team environment and have a broad understanding of the AP process overall.

What will I be doing?

- Continuous process improvement. Collaborate with the Financial Systems team to increase processes automation by employing AI and other tools in your day-to-day work.
- Processing invoices using our P2P system Zip (via NetSuite ERP) by matching to PO’s, applying proper GL coding and assigning the approvers based on contracts and billing history.
- Resolving internal & external Zip related issues to ensure timely payment per Intercom’s payment terms.
- Assist with cash forecasting for bank account funding.
- Run weekly payment runs in Zip for Director’s approval.
- Run bank portal payment transfers as required (customer refunds, funding etc).
- Audit employee out-of-pocket & corporate card expense reports via Expensify ensuring adherence to Intercom’s T&E policy.
- Assist with payroll Expensify reporting relating to out-of-pocket expenses & small benefits.
- Assist with employee queries related to Intercom’s travel booking platform Navan.
- Application, distribution & maintenance of company credit cards.
- Assist in preparation of month-end accruals for the GL Team to review and post.
- Prepare AP to Balance Sheet reconciliations, as part of month end close process, for review by AP Manager.
- Assist with monthly & quarterly AP flux analysis.
- Assist GL team with ERP/Expensify/Navan queries & reconciliation.
- Approach all activities with a ‘continuous improvement’ mindset utilizing automation & AI where possible.
- Be familiar with SOX and GAAP guidelines, in addition to local (US/IE/UK/AU) taxation requirements, and approach all processes and policies with those guidelines in mind.

What skills do I need?

- 1+ years of accounting experience.
- 3+ years of accounts payable experience.
- Experience in a multi-entity global company (particularly in the tech industry) is required.
- Expertise with NetSuite Accounts Payable module, Zip Procure to Pay system, Expensify & Navan is a +.
- Expertise with automation (ideally via AI) is a +.
- Strong Excel/Google Sheet knowledge required.

We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us

- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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