
RHOAI Senior Customer Experience Engineer.
2 weeks ago
RHOAI Senior Customer Experience Engineer
Red Hat, Waterford, County Waterford, Ireland
What You Will Do
Contribute to the architecture, design, development, and testing of new features and solutions for RHOAI
Test like a customer and provide feedback and recommendations on how to make our RHOAI platform better
Innovate in the MLOps domain by participating in upstream communities
Ensure non-functional requirements including security, resiliency, and maintainability are met
Write unit and integration tests and work with quality engineers to ensure product quality
Use CI/CD best practices to deliver solutions as productization efforts into RHOAI
Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle
Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
Employ AI-driven testing frameworks to automate test case generation, optimize test execution, identify potential edge cases, and enhance overall test coverage and reliability
Give thoughtful and prompt code reviews
Represent RHOAI in external engagements including industry events, customer meetings, and open source communities
Mentor and guide other engineers
What You Will Bring
Strong experience developing applications in Go or Python, or other language
Strong experience in Kubernetes, OpenShift or other cloud-native technologies
Strong experience of testing User Experience scenarios and providing succinct and accurate feedback for improvements
Ability to quickly learn and guide others on using new tools and technologies
Experience with source code management tools such as Git
Innovation skills and a passion for technology
Strong system understanding and troubleshooting capabilities
Autonomous work ethic, thriving in a dynamic, fast-paced environment
Familiarity with data science workflows and machine learning pipelines
Excellent written and verbal communication skills
The Following Will Be Considered a Plus
While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
Understanding of how Open Source and Free Software communities work
Experience with development for public cloud services (AWS, GCE, Azure)
Experience working with or deploying MLOps platforms
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Red Hat supports flexible work environments, and we hire creative, passionate people ready to contribute their ideas and solve complex problems. We are committed to open source and inclusive collaboration.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We strive for equal opportunity and access, and we celebrate diverse voices in our global community.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees related to unsolicited resumes or CVs except as required in a written contract.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com.
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