Cloud Support Engineer – DevOps

4 days ago

Dublin, Ireland Amazon Full time

Job ID: 2886662 | Amazon Web Services EMEA SARL (Irish Branch)

Amazon Web Services (AWS) 是全球最全面和廣泛採納的雲端平台，透過全球資料中心提供超過 200 項功能完整的服務。數百萬個客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構—都使用 AWS 來降低成本、變得更靈活，且更迅速地創新。我們的目標是成為世界上最以客為尊的公司，獲得全球各行業客戶的認同及信任。

AWS Premium Support為全球客戶提供專業的技術建議，協助他們於AWS雲端平台達到商業目標。身為AWS Premium [...]！

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team in Taipei you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.

Do you have an interest in helping customers understand application architectures, integration approaches, or how to intelligently utilize their data? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? Would you like to become an expert in the latest cloud computing technologies?

Team

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.

Career Development

We promote advancement opportunities across the organization to help you meet your career goals.

Training

We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.

Work

We operate on a follow-the-sun model - when our work time ends, we handover to other Premium Support teams at other locations. Some weeks may include a Saturday or Sunday, for example Sunday-Thursday or Tuesday-Saturday. We have options to work mainly from home, in-office, or a combination of the two.

工作職掌

[...]。

Every day will bring new and exciting challenges.

You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

BASIC QUALIFICATIONS

- Fluent in mandarin
- Kubernetes management and troubleshooting knowledge and experience
- Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes) Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
- Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) Troubleshooting skills at multiple levels of complexity

PREFERRED QUALIFICATIONS

- Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible) Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS) Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
- Experience managing full application stacks from the OS up through custom applications
- Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
- Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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