CS Project Manager

2 weeks ago

Dublin, Dublin City, Ireland Ryanair Full time

Ryanair are currently recruiting for a Project Manager- CS Transformation to join the Customer Service Dept of Europe's Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year withing the next 10 years.
As Project Manager within CS transformation, you will report into the Head of Transformation, and you will work with a team of system experts and business analysts to design and deliver the best automation solutions to support the CS function in its ability to scale to up to 300 million customers per annum. Leveraging best in class technology and generative AI to deliver more self-service tools and fully automated workflows.

Responsibilities:

- Project management of and tracking of all activities currently performed by the transformation team.
- Systems design and innovation, systems optimisation, MIS/BI reporting and business insight, automation of every CS task and implementation of a new intelligent telephony platform that leverages AI.
- You will work with the Labs and the Digital team to design and implement projects and support projects across the team
- You will help develop new business processes and implement changes across contact centers
- Working with innovative partners you will deliver in an agile way the best outcome for the company from a cost and functionality point of view.
- Work collaboratively with colleagues across the business to understand needs and demands from other functions that may benefit from the experience of CS in Operational Transformations capabilities.
- This opportunity suits someone with ambition to develop as a Project Manager in fast pace environment and work and support multiple projects as part of a team

Requirements

- 2+ Years in Managing projects/business transformation.
- Good understanding of how to put together a project plan/asses risk and create ideas
- Proven track record in basic project management and understanding
- Shows initiative and courage to challenge the status quo and to remove barriers to change

Benefits

- Competitive salary
- Discounted and unlimited travel to over 230 destinations
- Defined Contribution Pension Scheme
- Death in Service Benefit – Up to 2 times of annual basic salary
- 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
- Option for up to 5 additional unpaid leave days per year
- Cycle 2 Work Scheme
- Unrivalled career progression

Competencies

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