Customer Success Engineer

Overview United States - East (Remote)
Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.
At Tines, we/u2019re driven by our values of Simplicity, Speed, and Soundness. We/u2019re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
This is a remote role that must be based in EST.
What you will be doing Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
Tackle challenging Story builds to power our customer’s most important workflows.
Scope automation Stories based on customer requirements, identifying blockers and research areas needed.
Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
Identify and highlight what is, and what isn’t, suitable for an automation workflow.
Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers.
Design and develop Automation Stories in the customer Tines tenant, connecting tools together using their APIs.
Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans.
Review and suggest optimizations for customer stories.
Deliver documented, production-ready stories to customers.
Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.
Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.
What you bring with you 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions.
Strong customer-facing skills and experience.
A passion for becoming an expert in a Tines.
Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.
Experience interpreting and applying API documentation.
Experience with a range of API authentication methods including OAuth2 and JWT.
Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
Passionate about supporting our customers and helping them automate their repetitive and manual workflows.
Compensation Target Annual Earnings (salary + commission): $120K-150K
Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Employment Opportunity
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Your information will be kept confidential and will not influence hiring decisions.

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