Senior Customer Success Manager

Senior Customer Success Manager (German Speaker) Senior Customer Success Manager (German Speaker) 3 days ago Be among the first 25 applicants
You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business
You’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse
You bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when needed
You are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisation
You have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environment
You’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language markets
You are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisions
You thrive in a high-performance culture where targets matter, and you're driven by the pursuit of both collective and individual success

Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling
Owns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations & reaching timely closures whilst always relating back to the need of the customer.
Negotiates contract terms that meet clients' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.
Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customers
Provides complete transparency to management of renewals, potential business risks, and engages involvement from managers as needed
Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data
Consistently attains and exceeds important metrics and target expectations
Provides Client Support- user set ups, pricing quotes, research & general inquiry support
Conducts client Onboarding as appropriate
Focuses on improving Getty Images' value for each customer through non-subscription products
Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events
Brings solutions independently.

Who You Are:
You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business
You’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse
You bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when needed
You are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisation
You have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environment
You’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language markets
You are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisions
You thrive in a high-performance culture where targets matter, and you're driven by the pursuit of both collective and individual success

Your Next Challenge: Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling
Owns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations & reaching timely closures whilst always relating back to the need of the customer.
Negotiates contract terms that meet clients' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.
Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customers
Provides complete transparency to management of renewals, potential business risks, and engages involvement from managers as needed
Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data
Consistently attains and exceeds important metrics and target expectations
Drives retention strategies
Provides Client Support- user set ups, pricing quotes, research & general inquiry support
Conducts client Onboarding as appropriate
Focuses on improving Getty Images' value for each customer through non-subscription products
Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events
Brings solutions independently.

What You'll Need: C1 Level or above in both German and English - verbal and written
An additional language to the above is desirable, however not a 'must have'
Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables
Ability to use video conferencing, business intelligence data tools and email marketing tools as standard
Experience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient price
Skills to grow and lock in revenue of allocated customer renewals using business analytics.
Ability to sell and upsell, growing customer retention and expansion of underpenetrated customer accounts, including a track record of proactive behaviour in upselling and creation of FSE leads
Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs.
Ability to work in fast-paced, performance driven, collaborate team environment
Experience developing accounts and finding opportunities to grow accounts within a sector
Experience using an enterprise CRM system or similar to handle sales through its required stages
Strong negotiating and customer communications skills.
Time Management- ability to prioritise opportunities, develop strategies, and meet renewal deadlines
Confidence in working in a changing environment both externally and internally, for an international company.
Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differences
Has proven track record of building excellent relationships across departments internally and with clients

There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Seniority level Seniority level Not Applicable
Employment type Employment type Full-time
Job function Job function Other
Industries Photography
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