Service Desk Analyst

Service Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Service Desk Analyst in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend after (3-month and 6-month probation period). This is a 35-hour per week contract, Working hours are scheduled between 08:00 and 18:00, aligned with the ICT Service Desk's opening hours. The role does not require work on weekends or bank holidays, though occasional overtime may be necessary. Daily rate of €240 per day. Position Summary: Our client is seeking a Service Desk Analyst to join their team. This role provides high-level technical support across our client's head office sites, ensuring seamless operations in a healthcare environment. This fully on-site role requires occasional overtime and potential on-call support during evenings and weekends, ensuring consistent support for our client's organization's needs. Strong interpersonal and communications skills in a complex environment combined with technical are essential to ensure that our clients customers get the service they need. Responsibilities may include, but are not restricted to: Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system. Support to clinical and admin staff working onsite or remotely. Establish and build on good working relationship with users. Troubleshooting of laptop and desktop configurations and issues System administration using Active Directory, M365 & Azure Amend Windows accounts/mailboxes. Troubleshoot system problems, diagnose, and solve hardware & software faults. System Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing shares. Deal with 'how to' and information requests including data security and ICT policies. Install and configure computer hardware and peripherals, operating systems and applications. Liaise with third party vendors for software / hardware installations. Follow and adhere to service desk processes, procedures, follow escalation process and other matters as appropriate. Coordinate office activities to secure efficiency and compliance to procedures and processes. Assist colleagues as requested. Excellent customer service skills and a professional phone etiquette is essential - individuals must have gained user/customer experience from previous roles. Experience: Must have a minimum of 1 years' experience working in an IT Support environment. It is desirable to be knowledgeable and experienced in the use of remote tools, active directory, M365 admin, Audio/Visual systems, Network exposure, Switches and/or have certifications in one or more these areas. It is desirable to have experience of working in an ITIL environment and/or having an ITIL certification. Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. Demonstrate good problem solving, analytical and decision-making skills. Desirable to have an understanding of the Irish Healthcare system. Business Competencies: Excellent written and oral communication skills Professional phone etiquette essential Excellent teamwork and interpersonal skills Proven ability to organise work with an organised manner. Self-starter with a willingness to take responsibility. The ability to interact with key stakeholders in a professional manner. Additional Requirements: Fully on-site role with no hybrid work options available. Occasional overtime required, with potential on-call support during evenings and weekends. Availability to work from 8:00 AM to 6:00 PM, Monday to Friday. Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Skills: Active Directory Level 1 support Troubleshoot Hardware Software Ticket