Service Desk Analyst
4 weeks ago
Social network you want to login/join with:
Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles.
One of my Life Insurance clients is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.
Service Desk – 2 positions available
Contract role until the end of the year initially (Chances of extension later).
Role Purpose:
This role is responsible for 1st level support to users, managing incidents, recording and alerting, initial support and classification, investigation and diagnosis, resolution and recovery, or assignment to 2nd level teams, as well as the administration of the knowledge base management system on behalf of IS.
Key Accountabilities:
- Perform incident management on support products and services.
- Contribute technical content and departmental procedures to the knowledge base.
- Maintain timely awareness of current initiatives, rollouts, and changes to technical environments.
- Adhere to the Service Desk process and procedure guidelines during the incident lifecycle.
- Perform triage, resolve incidents, and respond to queries on PCs, laptops, terminals, printers, mobile devices, tablets, shrink wrap, and in-house applications.
- Adhere to agreed service levels and quality measures.
- Any other duties as assigned by your manager.
If you would like to discuss this role in more detail, please apply through the apply button to discuss further with your contact details.
#J-18808-Ljbffr-
Service Desk Analyst
7 days ago
Dublin, Dublin City, Ireland UniJobs Full timeService Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Service Desk Analyst in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend after (3-month and 6-month probation period). This is a 35-hour per week...
-
Service Desk Analyst
1 week ago
Dublin, Dublin City, Ireland UniJobs Full timeService Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Senior Service Desk Analyst in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend after (3-month and 6-month probation period). Working Hours: 8:00 AM...
-
Service Desk Analyst
3 weeks ago
Dublin, Dublin City, Ireland Canada Life Full timeJoin to apply for the Service Desk Analyst role at Canada LifeJoin to apply for the Service Desk Analyst role at Canada LifeGet AI-powered advice on this job and more exclusive features.Full Time Fixed Term Contract position until 31st December 2025Hybrid role based in our City Centre officesWhat we offerWe have embraced a hybrid working model for most of...
-
Service Desk Analyst
2 weeks ago
Dublin, Dublin City, Ireland UniJobs Full timeService Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Senior Service Desk Analyst in South Dublin.Fully on-site role with no hybrid work options available.This post is for 12 months initially with options to extend after (3-month and 6-month probation period).Working Hours: 8:00 AM to...
-
Service Desk Analyst
3 weeks ago
Dublin, Dublin City, Ireland PHX Ireland Group Full timeGet AI-powered advice on this job and more exclusive features.Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat...
-
Service Desk Analyst II
7 days ago
Dublin, Dublin City, Ireland Fanatics Full timeJoin to apply for the Service Desk Analyst II role at Fanatics1 week ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst II role at FanaticsGet AI-powered advice on this job and more exclusive features.Job DescriptionAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team....
-
IT Service Desk Analyst
3 weeks ago
Dublin, Dublin City, Ireland Monument Re Group Full timeReporting to the IT Service and Operations Lead, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the GroupResponsibilities- Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;- End user computing asset management,...
-
IT Service Desk Analyst
3 weeks ago
Dublin, Dublin City, Ireland Monument Re Group Full timeReporting to the IT Service and Operations Lead, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the GroupResponsibilitiesManaging & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;End user computing asset management,...
-
Service Desk Analyst
3 days ago
Dublin, Dublin City, Ireland Version 1 Full timeCompany DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...
-
Service Desk Analyst
4 weeks ago
Dublin, Dublin City, Ireland HCLTech Full timeDirect message the job poster from HCLTechWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and...
