▷ [Only 24h Left] Advisor Trainer
1 day ago
Position Description This position is to support the training of our outsourced service and sales advisors. Advisor training is critical to the successful delivery of call centre customer service and selling excellence. Training takes three broad forms (1) New Hire Training; (2) Ongoing Follow-up Training and (3) New Processes and Product Training. The position will be based in Electric Ireland's Dublin office in line with ESB's Smart Working arrangements, and with travel to Outsource Partner sites as required. Key Responsibilities Assist in the preparation and distribution of agent training material Deliver training when required to our outsource partners and their agents Report on agent training completed and standards achieved and monitor advisors' skill and knowledge levels. Work closely with our outsourced partners and their training team to ensure timely and effective training delivery and to constantly evolve relevant training content. Provide support to the outsource partner training team when required Build strong relationships with internal Electric Ireland stakeholders to keep abreast of processes, products and existing pain points in order to maintain an up-to-date training syllabus and deliver an ongoing quality training programme Assess training quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with stakeholders to improve training performance. Experience and Qualifications Essential Excellent written, verbal and interpersonal communication skills. A relevant 3rd level qualification or equivalent work experience is essential. Good attention to detail Demonstrable previous customer service experience A courteous nature with strong customer service orientation and empathy for customers The ability to stay calm under pressure Flexibility Eager to learn, initiative taker and problem-solver Experience using SharePoint and creating PowerPoint content Desirable A good working knowledge of Electric Ireland's wide range of energy products, services, policies and processes a distinct advantage Training related qualifications advantageous. A good working knowledge of Electric Ireland's wide range of system applications (CRM7, SFE, Liberty, SAP (SRP, IRP) a distinct advantage Previous experienced in developing and executing training programs an advantage Previous experience of supporting and/or working in a call centre environment Location Based in Electric Ireland Offices in Santry with regular visits to other locations including our service partners located in Cork and Dublin. ESB is committed to smart working - combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. Reporting to Reporting to the Training Manager Electric Ireland. Why Work with Us? Opportunity to lead Ireland's transition tonet zero carbon future Progressive, hybrid working model Career developmentthrough mentoring andtraining Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €40,000 - €47,000 depeding on experience. Closing Date 14th Febuary 2025. Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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▷ Only 24h Left: Electronic Health Record
2 weeks ago
Dublin, Ireland OASIS Group Full timeElectronic Health Record (EHR) Principal Trainer (Grade V) - Dublin, Ireland - Special Purpose, Full time Who We Are (CHI) is leading on the clinical and operational transformation of acute paediatric healthcare and consists of hospitals at Crumlin, Temple Street and Tallaght as well as an Urgent Care Centre at Connolly hospital in Blanchardstown. Skills...
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[Only 24h Left] QHSE Advisor
15 hours ago
Dublin, Ireland MITIE Facilities Management Full timeQHSE Advisor Team Operations | Permanent Contract Who is Mitie? Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services,...
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▷ [Only 24h Left] People & Culture Advisor
7 days ago
Dublin, Ireland Primark Stores Limited Full timePeople & Culture Advisor Because people are more than just your day job. Connect, our way. People and Culture at Primark Our team has created a workplace of inspiration and growth. Be a part of building an inclusive and empowering culture, where every colleague’s unique abilities are recognised and celebrated. Collaborate with a team committed to the...
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Dublin, Ireland Pontoon Solutions Full timeTreasury - Cash management - Implementation Advisor Corporate Title: Officer Location: Dublin 6 moths initially Role Description: EMEA Dedicated Large Corporate Fulfilment Team are looking for an Implementation Advisor to join our team. The team consists of Implementation Advisors who project manage client implementations end to end, across all cash...
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▷ (Only 24h Left) Ireland Tax Manager
1 week ago
Dublin, Ireland Bord Gais Energy Full timeJoin us, be part of more. We're more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
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Technical Trainer within Aircraft Maintenance
2 weeks ago
Dublin, Ireland Syntech Recruitment Ltd Full timeTechnical Trainer within Aircraft Maintenance Salary: Up to €70,000 DOELocation: Dublin, IrelandWorking Hours: Day ShiftBenefits: Profit Share, Staff Travel, Fully Onsite, Pension (4% after 6 months), Life Insurance Syntech Recruitment are partnering with our client, a leading provider of Maintenance, Repair, and Overhaul (MRO) services for commercial...
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Dublin, Ireland Hitachi Energy Full timeHitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team...
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(Only 24h Left) Paraplanning Team Lead
2 weeks ago
Dublin, Ireland Eirkoo Full timeAre you an experienced Paraplanner, who is target and processed driven?! This may be the role for you! This is a rewarding and flexible opportunity for the right individual. The Role; Being involved in pre-sales processes and occasionally attending client meetings Preparing pre-sale documents and supporting documents with input from the Financial Advisor...
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▷ Only 24h Left: Tax Accountant
2 weeks ago
Dublin, Ireland Sigmar Recruitment Full timeAbout Your New Employer Tax Accountant role with a multinational business in the Renewable Energy sector. (Dublin city with hybrid working) About Your New Job VAT compliance across multiple jurisdictions (mainly Ireland and UK), including VAT, intrastat, VIES and RTD returns. Corporation tax compliance across Ireland and UK, including liaison with tax...
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Only 24h Left! Administration Assistant
1 day ago
Dublin, Ireland Osborne Full timeAdministration Assistant At Osborne, we are currently recruiting for an Administration Assistant for a construction and accommodation rental organisation based in South Dublin. This is a fantastic opportunity to join a successful business who are leading providers of new homes in Ireland. This role is fully onsite, and you will report directly into...
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[Only 24h Left] PSDP Co-ordinator
2 weeks ago
Limerick, Cork, Kilkenny, Longford, Dublin, Ireland Access Talent Group Full timeCompetitive Pension, Holiday Allowance, Healthcare and Company Bonus Our client is looking for a Health & Safety Advisor / PSDP Co-ordinator to work on one of the biggest frameworks in the country. They are a top international consultancy, who are looking to bring in a candidate who has ambitions to become a senior member of staff within the company in the...
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[Only 24h Left] Tax Manager
2 weeks ago
Dublin, Ireland Grant Thornton Ireland Full timeGrant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located. At GT,...
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▷ (Only 24h Left) Head of IT
1 week ago
Dublin, Ireland Actavo Group Full timeWelcome to a workplace that offers a values-driven culture and a spirit of learning and collaboration. We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our...
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▷ Only 24h Left! Site Engineer
2 weeks ago
Dublin, Ireland Global Professional Consultants Full timeSite Engineer A Tier 1 Main Building Contractor is looking for an experienced Site Engineer to join their team for a high-rise apartments project in Rathborne, North Dublin. Ideal candidates will have approximately 3 years of post-graduate experience, with a background in RC Frame projects and strong setting-out skills. This role offers a great opportunity...
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Only 24h Left: DevSecOps Monitoring SME
1 week ago
Dublin, Ireland Test Triangle Limited Full timeLocation: Dublin based candidates only as they would be required to work from office when required. Primary Skill: Ansible, Terraform, Azure DevOps Secondary Skill: JFrog, SonarQube Job Description 1. Define and execute a monitoring solution that includes monitoring, alerts, auto incident creation, and tracing. 2. Support for creation and integration of...
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Only 24h Left: Group Accountant
6 days ago
Dublin, Ireland Avolon Holdings Funding Limited Full timeAvolon is a leading global aviation finance company connecting capital with customers to drive the transformation of aviation and the economic and social benefits of global travel. We pride ourselves on our deep customer relationships, our collaborative team approach, and our fast execution. We invest with a long-term perspective, diversifying risk and...
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Only 24h Left! Graduate Talent Manager
7 days ago
Dublin, Ireland ACCPRO Full timeI’ve partnered with a leading professional services firm to assist with recruiting for a Graduate Talent Manager. This role is responsible for managing the firm’s grad recruitment processes and promoting the brand within universities. The ideal candidate will have 3-5 years experience in a similar role within professional/corporate...
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Dublin, Ireland CPL Full timeCommunity Operations Analyst We are hiring for multiple markets ; Danish, Finnish, Norwegian, French , Albanian, Serbian Hebrew, Dutch, Thai Training Provided Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms...
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Only 24h Left: Generative AI Project
2 weeks ago
Dublin, Ireland CPL Full timeGenerative AI Project - Gaelic/Irish Speaker We are looking for Annotators for a large social media company. The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. As an Annotator, your role will be to create, assess, and refine pairs of questions and answers...
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(Only 24h Left) Community Operations Analyst
2 weeks ago
Dublin, Ireland CPL Full timeWe are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...