▷ High Salary: Service Desk Analyst

3 days ago


Dublin, Ireland Ergo - Information Technology Full time

Job Title: Service Desk Analyst
Location: Dublin 1
Job Type: Permanent
Work Type: Onsite
Role Type: First Line Technical Support

Overview of Role

Our client requires a Service Desk Analyst to provide first line technical support to internal staff, handling IT‑related issues through analysis, diagnosis, and resolution. The role involves ownership of support tickets, adhering to SLAs, troubleshooting hardware and software, performing system security checks and backups, and providing occasional technical training.

Role & Responsibilities

- Take full ownership and responsibility for allocated support tickets ensuring prompt and professional resolution.

- Adhere strictly to SLAs when handling customer tickets and calls.

- Install, configure, and troubleshoot IT‑related software and hardware.

- Identify anomalies at customer sites, raise service tickets, and trigger escalation procedures.

- Perform routine system security checks, backups, and produce status reports.

- Collaborate with other technical staff to ensure system connectivity and compatibility.

- Maintain hardware and software inventories, licensing, user access, and security records.

- Provide technical training occasionally to system administrators and end‑users.

- Maintain confidentiality of processed, stored, or accessed information.

- Fulfil various general duties as required.

Skills, Qualifications & Experience

- Effective communication and people skills.

- Proficiency in documented technical skills including Microsoft Operating Systems, Microsoft Applications, and Antivirus/Spyware/Malware applications.

- Familiarity with industry‑standard troubleshooting procedures and Active Directory.

Experience

- Demonstrated experience in first line technical support.

- Handling and resolving service desk tickets with SLA adherence.

- Experience with IT hardware and software installation and troubleshooting.

Education & Certifications

- Certifications in Microsoft technologies or IT service management are advantageous.

#J-18808-Ljbffr



  • Dublin, Ireland Sabeo Full time

    Description Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...


  • Dublin, Ireland Irish Life Group Services Limited Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Hybrid role based in our City Centre officesWhat we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the...


  • Dublin, Ireland Noel Group Full time

    Role: Customer Service Analyst Employment: Permanent/Full time Start Date: As soon as possible Location: Dublin The Company Noel Group are currently partnered with a Global Manufacturing company who currently seeking an experienced Customer Service Analyst to join their growing team based in their Dublin HQ. This organisation has worldwide expertise but also...


  • Dublin, Ireland Version 1 Full time

    - Onsite role Dublin - Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. - Shift Allowance -10% on top of base...


  • Dublin, Ireland Monograph Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...


  • Dublin Pike, Ireland Mater Private Network Full time

    Join to apply for the IT Service Desk Manager role at Mater Private Network Join to apply for the IT Service Desk Manager role at Mater Private Network Get AI-powered advice on this job and more exclusive features. Mater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team. We are...


  • Dublin Pike, Ireland Version 1 Full time

    Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting‑edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...


  • Dublin, Ireland Cpl Full time

    IT Service Desk Engineer Immediate StartDublin City Centre On-SiteSalary €60, per yearInitial 3 month ContractProviding in-office support for the Dublin Hub Office. Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.Support SaaS tools, compliance practices,...


  • Dublin Pike, Ireland Toast Full time

    Join Toast as an IT Service Desk Manager, EMEA . Toast is a rapidly growing, innovative technology company empowering restaurants of all sizes to build great guest experiences and run their operations smoothly. The IT Operations team at Toast is the backbone of our technology infrastructure, dedicated to providing exceptional support and seamless operations...

  • Service Desk Agent

    3 weeks ago


    Dublin, Ireland Atos Se Full time

    This role is based onsite in our Dublin office and is an ongoing contract.It is a Monday - Friday working pattern.ATOS Ireland is part of the Global ATOS family and a key supplier of high quality IT and Consultancy services for local customers based in Republic of Ireland.We are a dynamic and diverse team committed to working together to find innovative and...