
High Salary Service Delivery Manager
3 weeks ago
Service Delivery Manager - Broadband Department: CX Employment Type: Full Time Location: Dublin 18 Description Role Overview: As the Service Delivery Manager - Broadband, you will be responsible for ensuring the smooth and efficient end-to-end delivery of our broadband services. You'll manage performance across third-party vendors, drive process improvements across the broadband customer journey, and ensure our service teams are aligned, empowered, and delivering consistent, high-quality customer experiences. This role is ideal for someone with a solid background in telecoms, a sharp operational mindset, and a passion for people leadership and cross-functional collaboration. Key Responsibilities Vendor Management: Own the relationship and performance management of key broadband service providers. Monitor KPIs, SLAs and contractual obligations to ensure consistent and reliable service delivery. Lead regular performance reviews and issue resolution forums. Operational Excellence & Process Improvement: Analyse broadband service performance, identify inefficiencies, and implement improvements across fulfilment, activation, support, and escalation processes. Partner with all teams to streamline workflows and improve first-time resolution and speed to delivery. Customer Experience & Quality Oversight: Ensure broadband customers receive a consistent, high-quality experience across all service touchpoints. Identify key pain points and proactively implement service fixes to reduce complaints, escalations, and contact volumes. Team Leadership & Collaboration: Lead and develop a high-performing support team, building a culture of accountability and continuous improvement. Team includes one Supervisor and five agents. Work closely with all departments to align priorities and ensure seamless service coordination. Reporting & Insights: Produce and deliver regular reports on broadband performance, identifying trends and insights to inform strategic decisions. Communicate clearly and regularly with internal stakeholders on service status, risks, and improvement initiatives. Skills, Knowledge and Expertise Minimum 5 years' experience in telecoms, with a strong understanding of broadband service delivery models. At least 2 years' experience in vendor management, ideally working with installation, provisioning, or technical support partners. Proven track record in process improvement and operational transformation within a service environment. Demonstrated success in leading people and teams, with strong coaching, communication, and leadership skills. Excellent problem-solving, data analysis, and reporting capabilities. A collaborative and proactive mindset - able to lead cross-functional initiatives and drive change. Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland PrepayPower Full timeOverviewRole Overview: As the Service Delivery Manager – Broadband, you will be responsible for ensuring the smooth and efficient end-to-end delivery of our broadband services. You'll manage performance across third-party vendors, drive process improvements across the broadband customer journey, and ensure our service teams are aligned, empowered, and...
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Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland beBeeProgramme Full time €37,138 - €43,228Job TitleWe are an independent voluntary organization providing services and support for individuals with disabilities and their families. Our goal is to positively impact the lives of those we serve, equipping them with confidence, skills, and self-belief to achieve their goals.We welcome applicants from diverse backgrounds and abilities. We strive to...
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Senior Service Delivery Manager
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Dublin, Dublin City, Ireland beBeeManagement Full time €82,488Job Title:Senior Service Delivery ManagerThe role of Senior Service Delivery Manager involves overseeing the delivery of high-quality services to children, young people, and families.This position requires a senior manager with experience in leading and managing service delivery teams. The successful candidate will be responsible for developing strategic...
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Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland Capaciteam Limited Full timeService Delivery Manager Overview We are seeking a Service Delivery Manager to oversee day-to-day operations, drive continuous improvement, and ensure high-quality service delivery across a fast-growing division.This role requires strong leadership, operational expertise, and the ability to manage change in a dynamic environment.Responsibilities Lead and...
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Education Manager High Salary
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Dublin, Dublin City, Ireland Swim Ireland Full timeSwim Ireland is the National Governing Body (NGB) for Swimming, Water Polo, Diving and associated Aquatic Disciplines on the island of Ireland. Swim Ireland's Head Office is based at Irish Sport HQ, National Sports Campus, Blanchardstown, Dublin 15 with circa 60 employees. Swim Ireland's remit as a Governing Body is to increase participation, run the...
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High Salary) CLIENT SERVICE MANAGER
3 weeks ago
Dublin, Dublin City, Ireland 3dpersonnels Full timeOverviewOur client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.What You'll Do- Team Management: Lead and support Area Managers and...
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Service Delivery Manager
1 week ago
Dublin, Dublin City, Ireland Codec Azure Full timeService Delivery ManagerDepartment:Biz Apps - CEEmployment Type:Full TimeLocation:DublinDescriptionWe are looking for a motivated and customer-focused Service Delivery Manager to support the delivery and improvement of our support services.This is an exciting opportunity for someone with a solid foundation in IT service delivery or enterprise support who is...
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Indra Navia AS Full timeOverviewWe are seeking a proactive and strategic Service Delivery Manager to lead the operational delivery and continuous growth of complex service offerings within our organization. This role acts as a key link between project delivery and long-term operational stability, managing multiple teams and ensuring seamless end-to-end service management from...
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High Salary: Facilities Manager
7 days ago
Dublin, Dublin City, Ireland Trinity College Dublin Full timeTrinity is Irelands leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Post ID: 038534 Post Summary: A vacancy exists for an...
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland eir Ireland Full timeOverviewRole Title: Service Delivery Manager - SOCBusiness Area: Security ServicesAbout This RoleEir evo is seeking a Service Delivery Manager to join our growing security practice. This is a key role in a high-growth team where you can contribute to the growth and development of services within the organisation. The Service Delivery Manager is required to...