
High Salary Service Delivery Manager
1 day ago
Service Delivery Manager - Broadband Department: CX Employment Type: Full Time Location: Dublin 18 Description Role Overview: As the Service Delivery Manager - Broadband, you will be responsible for ensuring the smooth and efficient end-to-end delivery of our broadband services. You'll manage performance across third-party vendors, drive process improvements across the broadband customer journey, and ensure our service teams are aligned, empowered, and delivering consistent, high-quality customer experiences. This role is ideal for someone with a solid background in telecoms, a sharp operational mindset, and a passion for people leadership and cross-functional collaboration. Key Responsibilities Vendor Management: Own the relationship and performance management of key broadband service providers. Monitor KPIs, SLAs and contractual obligations to ensure consistent and reliable service delivery. Lead regular performance reviews and issue resolution forums. Operational Excellence & Process Improvement: Analyse broadband service performance, identify inefficiencies, and implement improvements across fulfilment, activation, support, and escalation processes. Partner with all teams to streamline workflows and improve first-time resolution and speed to delivery. Customer Experience & Quality Oversight: Ensure broadband customers receive a consistent, high-quality experience across all service touchpoints. Identify key pain points and proactively implement service fixes to reduce complaints, escalations, and contact volumes. Team Leadership & Collaboration: Lead and develop a high-performing support team, building a culture of accountability and continuous improvement. Team includes one Supervisor and five agents. Work closely with all departments to align priorities and ensure seamless service coordination. Reporting & Insights: Produce and deliver regular reports on broadband performance, identifying trends and insights to inform strategic decisions. Communicate clearly and regularly with internal stakeholders on service status, risks, and improvement initiatives. Skills, Knowledge and Expertise Minimum 5 years' experience in telecoms, with a strong understanding of broadband service delivery models. At least 2 years' experience in vendor management, ideally working with installation, provisioning, or technical support partners. Proven track record in process improvement and operational transformation within a service environment. Demonstrated success in leading people and teams, with strong coaching, communication, and leadership skills. Excellent problem-solving, data analysis, and reporting capabilities. A collaborative and proactive mindset - able to lead cross-functional initiatives and drive change. Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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High Salary Automation Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland Sabeo Contracting Services Ltd Full timeMy client is actively looking for an Automation Delivery Manager, for a permanent role based in Dublin City Centre, hybrid working options are available for this role.As an Automation Delivery Manager, you will be responsible for designing and implementing solutions using the company's automation technology stack, including RPA (Robotic Process Automation)...
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Ntt Data Full timeSocial network you want to login/join with:NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.About youAs a Managed Services Service Delivery Manager (SDD) you will be experienced in leading the delivery and...
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High Salary Events and Banqueting Manager
2 weeks ago
Dublin, Dublin City, Ireland Burren Amber Full timeEvents and Banquet ManagerLocation: DublinSalary: €45-50kSector: High-End Private Catering & EventsHours: 5 over 7 days, hybridWe're working with a premier private catering and events company, known for delivering exceptional cuisine and flawless service — and they're now looking for an experienced Events and Banqueting Manager to join their growing...
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High Salary: IT Infrastructure Manager
4 weeks ago
Dublin, Dublin City, Ireland Reperio Human Capital Ltd Full timeJob Title: IT Infrastructure Manager Location: Dublin Job Type: Full-Time, Permanent I'm seeking an experienced IT Infrastructure Manager to oversee the delivery, resilience, and compliance of IT infrastructure services. This role covers both on-premises and cloud environments. Key Responsibilities Lead infrastructure operations and ensure high availability...
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High Salary Assistant Branch Manager
3 weeks ago
Dublin, Dublin City, Ireland Europcar Full timeAssistant Branch Manager Dublin City Centre. We have an exciting opportunity to join our Team at our Dublin City Centre branch for Assistant Branch manager. Reporting to the Branch Manager, this a dynamic and varied role encompassing all different aspects of branch operations. The successful candidate will manage all areas of the branch focusing heavily on...
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Manager, Service Delivery
4 weeks ago
Dublin, Dublin City, Ireland Pure Storage Full timeCompany OverviewBE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries.And the most advanced companies are realizing the full data advantage by...
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High Salary Client Delivery Onsite Support New
4 weeks ago
Dublin, Dublin City, Ireland CPL Full timeCompany Profile:Flexsource Solutions, Multi award winning agency are seeking to appoint a Client Delivery Associate to it's Swords office in the Light Industrial recruitment division. This is a fantastic opportunity to become part of the Recruitment Solution of Choice and to develop the skills and experience required to have a successful career.Job...
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Swarco Full timeSWARCO Ireland: We're enhancing journeys across the island through intelligent transport systems. As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management in all its forms, making a real difference here. Join our passionate, collaborative team, valuing innovation,...
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Service Delivery Leader
1 day ago
Dublin, Dublin City, Ireland beBeeLeadership Full time €90,000 - €120,000Job OverviewWe are seeking an experienced Service Delivery Lead to join our team. As a key member of our service delivery function, you will be responsible for managing customer relationships, delivering contractual obligations, and ensuring high-quality service delivery.About the RoleThe successful candidate will have excellent communication and...
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Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Codec Full timeJoin to apply for the Service Delivery Manager role at CodecJoin to apply for the Service Delivery Manager role at CodecWe are looking for a motivated and customer-focused Service Delivery Manager to support the delivery and improvement of our support services. This is an exciting opportunity for someone with a solid foundation in IT service delivery or...