Member Services Officer/Teller

1 week ago

Nenagh, County Tipperary, Ireland Nenagh Credit Union Full time

JOB TITLE:Member Services Officer/Teller CREDIT UNION:NenaghCreditUnion REPORTING TO:CEOandMemberServicesManager Nenagh Credit Union Limited are inviting applications for the position of Member Services Officer/Teller. This is an excellent opportunity to join a progressive and ambitious Credit Union with over 18,000 members and assets of €90 million. Nenagh Credit Union wish to appoint a self- motivated individual with excellent communication and interpersonal skills to this position. GENERAL SCOPE OF ROLE: Reporting to the CEO and Member Services Manager, the Member Services Officer/Teller will be responsible for carrying out a range of operational and administrative activities that contribute to providing excellent member experience and support the effective and compliant operation of the Credit Union. The successful candidate will be member focused and highly motivated, with a very clear sense of what constitutes a great member experience. More specifically, he/she will: Deliveranexcellentmemberserviceacrossmultipledeliverychannelsincludinginperson, over the telephone and online adhering to the Principles Values and Culture of Nenagh Credit Union. ExplainproductsandservicesofferedbyNenaghCreditUniontocurrentandpotential members. Processmembertransactionsincludinglodgements,withdrawalsandtransfers,account opening and re-activation. Issuememberloansandensurethatallloanconditionsaresatisfied. Deal with and resolve member queries. ReferloanapplicationstotheLendingteam. Accuratelyanddiligentlyhandlecash,reconcilebalancesandaccountforany shortfall/excess OperatewithintheriskandcomplianceframeworksofNenaghCreditUnionandensure adherence to all regulatory requirements policies and procedures Other back-office duties as required The above is not an exhaustive list of duties and may change to meet the overall objectives of the Credit Union The Person: Progressive,solutionfocussed&flexible,withaproventrackrecordofworkingonown initiative Minimum3yearsCustomerServiceexperienceideallyincustomerfacingroles Arelevantfinancialservicesqualification,suchasAPAand/orQFA(orequivalent)orwillingto complete one of these qualifications Excellent interpersonal and communication skills, and a clear understanding of what greatmember experience is & how it is delivered AttentiontodetailiskeytoensurethattheCreditUnionmeetsitsresponsibilitiesasa regulated entity & gets it right first time for our members Strong people skills with the ability to work effectively with other team members The Benefits Atourcompany,webelieveintakingcareofouremployees.Weofferacomprehensivebenefits package designed to support your well-being and professional growth. Our benefits include: NenaghCreditUnionLimitedoffersacompetitivesalaryanda generouspensionschemeto ensure our employees have financial security in their retirement. EducationalFinancialSupportprovidedtocompletetherequiredInstituteofBankers/Life Insurance Association exams Acollaborativeandinclusiveworkenvironmentwithregularteam-buildingactivities,social events, and opportunities to give back to the community. The Process: Please email your CV with the subject line Member Service Officer before close of business on Friday 12/09/2025 by clicking Apply below.. Shortlistingmayapply,andassessmentwillbedonebasedontheinformationprovidedinthe application. NenaghCreditUnionLimitedisanequalopportunitiesemployer. Canvassing will disqualify. NenaghCreditUnionLimitedisregulatedbytheCentralBankofIreland. Nenagh Credit Unions Data Privacy Statement can be accessed on our website.

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