Team Lead, Customer Account Management UK

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Responsibilities

- Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
- Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
- Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
- Implementing and optimizing processes related to customer service, identifying and resolving issues.
- Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
- Preparing reports on team performance and customer service outcomes

CoreCompetencies

Drive for results - Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration - Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

Talent Development & Engagement - Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Risk Management - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Experience & Qualifications

- 1-2 years of management experience
- 2+ years of banking/financial services experience is a plus
- A proven track record of leading teams to success
- A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
- Knowledge of Salesforce CRM system is a plus

Location: Cherrywood, Dublin The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

This role has been identified as Controlled Function ("CF 4 & CF7") under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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