Customer Care Executive

6 days ago

South Dublin, Ireland Osborne Full time

Customer Care Executive

At Osborne we are currently recruiting for a Customer Care Executive to join Ireland’s leading insurance company based in South Dublin

As Customer Care Executive you will work with customers through a variety of communication avenues.  This organisation is seeking someone who is motivated and ambitious and who is looking to progress in the Insurance sector.

For You:

Full time, permanent role (Mon-Fri)
Competitive Salary – depending on experience
Bonus and Commission (Monthly), Weekly performance-based incentives
Pension
Healthcare, Employee Wellness initiatives, Cycle to Work Scheme
Mobile phone plan
Full sponsorship for insurance exams
Hybrid working policy after probation
Annual leave increases annually up to 24 days
Great staff sports & social events.

Responsibilities:


Provide best-in-class service to customers, setting the market standard.
Drive to continuously improve performance through KPI’s and quality measures.
Promote good attitudes and strong team spirit within the group.
Ensure all regulations are adhered to and agreements are fully complied with.
Escalate issues as necessary to line manager.
Process all required transactions accurately and in accordance with company process.
Ensure that advice given to customers is specific and accurate at all times.
Participate in cross-departmental training to develop the skillset required to achieve departmental goals and vision.
Commit to studying for industry exams and use supports given by company to develop academically and professionally.

Requirements:


1+ year of customer service experience within a fast-paced, call centre environment
Good PC Skills – Experience dealing with Relay, MS Excel, Insurer Websites
Practical knowledge of Personal Lines Insurance is desirable
Driven by results and with ambition to meet and exceed targets
Excellent communication skills, including verbal, written & listening
Self-motivated, enthusiastic, solution focused
Strong initiative and ability to work in a busy fast paced environment
Confidence to make decisions independently
Ability to work effectively in a team environment
A positive, innovative attitude and an open mind when handling new assignments and projects

If you are interested in this role and come close to, match, or even exceed the characteristics listed above, apply now through the link provided for the attention of Tim Baker, submitting your CV in Word format where possible.
For more information about this role or other roles we may have available for your skillset, contact Tim Baker on +353-1-525-2457 or tim.baker@osborne.ie.
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne Recruitment is an equal opportunity employer.

#INDOSB1
#INDTBAKER

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