Senior Customer Operations Administrator
24 hours ago
Job Details: Senior Customer Operations Administrator Full details of the job.
Vacancy Name
Senior Customer Operations Administrator
Vacancy No
VN582
Location Country
Ireland
Work Location
This role is based in Navan on the Policy Servicing Team.
Key Responsibilities Ensure processing of own tasks within agreed SLA.
Be open to take on new tasks when required.
Ensure adherence to policies and procedures across various products and business lines.
Embrace a risk-aware mindset and ensure issues/risks are identified and communicated promptly.
Foster continuous improvement and innovative thinking.
Contribute ideas and operate with a can-do attitude.
Complete tasks considering end-to-end timelines, first point resolution, waste reduction, customer effort, and costs.
Use initiative for problem-solving and identifying improvements.
Identify opportunities to enhance customer experience.
Support the rollout of strategic projects and initiatives.
Familiarize with team volumes, metrics, and MI reporting.
Maintain and develop relationships with key stakeholders such as sales, clients, and intermediaries.
Key Requirements Understanding of the risk and compliance environment.
Strong customer focus.
Proven track record of delivering operational process and service delivery best practices is preferred.
Determined, focused, with strong time management and analytical skills.
Ability to work under pressure and meet tight deadlines with attention to detail.
Service-oriented mindset.
Ability to work in a team, on own initiative, and organize workloads effectively.
Curious and ambitious, willing to propose innovative ideas.
Act as a role model, mentoring and coaching team members.
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