15h Left: Custody
2 weeks ago
Overview Open role is within the CPS (Custody Processing Support) team in Citi Dublin. The team supports Citi clients trading within the European T2S markets. The wider Custody department offers multiple Custody products across multiple jurisdictions.
Shape your career with Citi in Dublin. Citi has had a presence in Ireland since 1965 and is the Citibank Europe Plc Headquarters.
What You’ll Do Resolution of client queries via emails / query management app / phone calls – ensuring queries are dealt with efficiently and professionally.
Serve as single point of contact for clients, liaising with internal teams to identify and resolve issues.
Participate in client meetings, service calls, reviews and due diligence meetings and supporting tasks.
Conduct investigation and analysis to address client needs and communicate resolutions professionally.
Assess risk when making decisions, safeguarding Citi’s reputation.
Adhere to applicable laws, rules and regulations; escalate, manage and report control issues with transparency.
What We’ll Need From You Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Ability to work off own initiative
Clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
What We Can Offer You This role offers knowledge of market operations across European T2S markets. You will work with clients and internal teams to investigate and address queries, building on current skills and developing new ones to drive your career. Citi Dublin offers a hybrid working model (up to 2 days home per week), a competitive base salary and a range of benefits.
We are committed to an inclusive workplace where everyone can feel comfortable bringing their whole self to work. We want the best talent to join, stay, and thrive.
Equal Opportunity Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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