Night-Time Customer Support Role

4 weeks ago

Cork, Ireland Arema Connect Full time

Overview Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week. We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.
The position We are currently looking for a Customer Service agent to support our 24x7 Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns on Fridays & Saturdays. Shifts include -
10 PM to 8 AM
12 AM to 6 AM
Mandatory onsite training with an option to work remotely once training is fully completed.
Responsibilities Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
Ensure the highest standards of customer service are upheld at all times;
Swiftly resolve customer queries with an emphasis on first contact resolution;
Partake in administration tasks;
Identifying customer needs and providing the right solutions to customers;
Meet performance goals and objectives.
The role Telephone Answering support;
Maintaining an up-to-date knowledge of procedures;
Answering customers/' enquiries via telephone;
Administrative duties;
Highlighting trends and issues to the daytime team;
Compiling handovers to daytime agents.
Requirements & Beneficial Attributes The ability to multitask.
Customer-focused and empathetic;
Time Management;
Flexible to changing business requirements and operations;
Good interpersonal and customer care skills.
Skills Excellent communication skills;
Customer Service experience is favourable;
Team & People Skills;
Detail-oriented.
Next Steps If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com

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