Customer Support Representative – Evening Shift

4 weeks ago

Cork, Ireland Arema Connect Full time

Arema Connect Overview At Arema Connect, we empower businesses to deliver market-leading customer support 24/7, 365 days a year. As a people-first company, our team is our greatest asset. With one of the highest staff retention rates in the industry, we pride ourselves on cultivating experienced, dedicated professionals who expertly represent our clients’ brands.
The position We are currently seeking part-time Customer Service Agents to support our Shared Services operations during evening shifts.
In this role, you’ll be the first point of contact for customers, providing high-quality support and ensuring a smooth experience. You’ll handle queries, resolve issues, and escalate when necessary, all while working collaboratively with internal teams.
On-site training is required, with the option to transition to remote work upon successful completion of the training period.
Shift Pattern 25 hours per week;
Monday to Friday, 4:00 PM – 9:00 PM
Responsibilities Manage customer queries via Telephone, ensuring a high-quality service is delivered consistently;
Resolve customer queries with an emphasis on first-contact resolution;
Fulfilment of administrative tasks;
Identifying customer needs and providing the right solutions to customers;
Meet performance goals and objectives.
The role Telephone Answering support;
Maintaining an up-to-date knowledge of client procedures;
Answering customers' enquiries via telephone;
Administrative duties;
Highlighting trends and issues to the Management team;
Benefits included.
Requirements & beneficial attributes The ability to multitask;
Customer-focused and empathetic;
Time management;
Flexible to changing business requirements and operations;
Good interpersonal and customer care skills.
Skills Excellent communication skills;
Customer Service experience is favourable;
Team & people skills;
Detail-oriented.

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