Support Representative
4 days ago
Support Representative page is loaded## Support Representativelocations: IE - Corktime type: Full timeposted on: Posted Yesterdayjob requisition id: JR105179**Cork, Ireland - Hybrid role (3 days/week in the office)****Schedule: Monday to Friday, 11:00 PM to 8 PM (1h lunch break)**The **Support Specialist** will be responsible for providing technical support for our Tricentis catalog with a concentration in our Tricentis Tosca product.
**Responsibilities*** Responsible for the technical analysis and processing of requests from all customer segments.
* Responding to issues, requests and inquiries via self-service cases, live chat, phone and video.
* Identify & organize cases according to priority and escalate cases to engineers when necessary.
* Make suggestions and help improve with internal documentation and knowledge base content.
* Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
**Qualifications*** Have strong analytical, organizational, written, and verbal communication skills.
* Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology.
* Ability to easily familiarize yourself with complex software applications.
* Approach problems in an analytical and solution-oriented manner.
* Proven track record in a strong customer facing support role.
* Previous experience with QA/automation testing tools is a plus (but not required).
* English fluency is mandatory, Spanish is nice to have.Tricentis Core Values:At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it.
Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
* Demonstrate Self-Awareness: Own your strengths and limitations.
* Finish What We Start: Do what we say we are going to do.
* Move Fast: Create momentum and efficiency.
* Run Towards Change: Challenge the status quo.
* Serve Our Customers & Communities: Create a positive experience with each interaction.
* Solve Problems Together: We win or lose as one team.
* Think Big & Believe: Set extraordinary goals and believe you can achieve them.
**Why You'll Love Working at Tricentis:*** Supportive and engaged leadership team.
* Career path and professional & personal development.
* Modern and new office space in the heart of Cork* Pension plan, Private health insurance and Group Life Insurance* Enhance statutory Maternity Pay* 2 paid days Volunteering Leave per year* And more
**Tricentis is proud to be an equal opportunity workplace.
Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
**#LI-SS2
#J-18808-Ljbffr
-
Customer Support Representative
4 weeks ago
Cork, Cork, Ireland Arema Connect Full timeOverviewArema Connect Overview - Arema Connect enables companies to deliver market-leading Customer Support 24 hours a day, 7 days a week. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients' brands.The positionWe are looking for...
-
Cork, Cork, Ireland El Camino Health Full timeFrench Technical Support Representative, Enterprise & Video Collaboration page is loaded## French Technical Support Representative, Enterprise & Video Collaborationremote type: Hybridlocations: Cork, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 144052Logitech is the Sweet Spot for people who want their actions to have a...
-
Cork, Cork, Ireland Logitech Full timeOverviewFrench Technical Support Representative, Enterprise & Video CollaborationJoin to apply for the French Technical Support Representative, Enterprise & Video Collaboration role at LogitechGet AI-powered advice on this job and more exclusive features.Logitech is the Sweet Spot for people who want their actions to have a positive global impact while...
-
Cork, Ireland El Camino Health Full timeFrench Technical Support Representative, Enterprise & Video Collaboration page is loaded## French Technical Support Representative, Enterprise & Video Collaborationremote type: Hybridlocations: Cork, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 144052Logitech is the Sweet Spot for people who want their actions to have a positive...
-
Customer Service Representative
3 weeks ago
Cork, Cork, Ireland Cpl Full timeCustomer Service Representative - GERMANJoin to apply for the Customer Service Representative - GERMAN role at CplCustomer Service Representative - GERMAN1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative - GERMAN role at CplGet AI-powered advice on this job and more exclusive features.Your Partner in Talent...
-
Customer Support Representative – Evening Shift
22 hours ago
Cork, Ireland Arema Connect Full timeArema Connect Overview At Arema Connect, we empower businesses to deliver market-leading customer support 24/7, 365 days a year. As a people-first company, our team is our greatest asset. With one of the highest staff retention rates in the industry, we pride ourselves on cultivating experienced, dedicated professionals who expertly represent our clients’...
-
Field Sales Representatives
4 weeks ago
Cork, Cork, Ireland FMI - Field Management Full timeJoin to apply for the Field Sales Representatives - Cork role at FMI - Field ManagementYour missionPlease apply only if you have a personal vehicle and a valid driver's license.OverviewJoin the Electric Ireland Sales Team, representing Ireland's leading electricity supplier. We offer great pay, full training, and clear career growth from day one.What You'll...
-
Internal Sales Representative
7 days ago
Cork, Ireland Cpl Full timeCustomer Service Representative – Internal Sales Cork | Full-time, Office-Based (Monday to Friday) One of Ireland’s leading business print and design companies is seeking a dedicated and proactive Customer Service Representative to join their professional team in Cork. This is a full-time, office-based role, working closely with the Business Development...
-
Assistant Designer'S Site Representative
2 weeks ago
Cork, Ireland Snc-Lavalin Full timeAssistant Designer's Site Representative page is loaded## Assistant Designer's Site Representativelocations: IE.Cork.Cork Airporttime type: Full timeposted on: Posted Todayjob requisition id: R-138736### **Job Description**AtkinsRéalis one of the world's leading providers of engineering professional consulting and support services with offices across...
-
Technical Sales Representative
7 days ago
Cork, Ireland Biocel Full timeAre you a Sales Representative looking to take your career to the next level? We are partnering with a prominent chemical manufacturer based in Little Island, Cork and they are seeking a Technical Sales Representative to join their team on a full-time, permanent basis. This position will be full time on the road covering the Munster area.This position...
