Analytics & Data Leader, Group Claims

Job Summary

To support the Group Claims Head of Data Analytics & Insights and the Global Head of Claims Operations in developing, visualizing, and supporting data deep-dives on Zurich’s Group Claims data and analytics platforms.

Your Role

Key Accountabilities:

Utilize your expertise in Data, Analytics, Power BI, and SQL to:

- Support global Claims Performance Oversight (CPO) to drive root-cause analysis on Claims KPIs.
- Uncover data and trend anomalies and follow up with local country in the event of unexpected/unfavourable developments.
- Develop and enhance supporting Databricks-based Power BI Dashboards.
- Help drive a culture of data assurance across data systems.
- Develop automation workflow tools (such as Power Automate) to refine and automate operating interaction with local countries.
- Collaborate internally on AI initiatives to support consolidated insight across multiple sources.
- Support integration of Claims data systems into a single perspective, driven by customer and stakeholder centric thinking.
- Engage with cross-functional teams in Underwriting, Pricing, and Actuarial to support holistic data perspectives.
- Support branch Quality Assurance oversight by indicating areas of interest for deeper dives.
- Collaborate with the ZIE Team to support ad-hoc reporting requirements driven by the German regulator (BaFin).

Business Accountabilities:

- Conduct claims data and analytics investigations to identify underlying root causes on behalf of the Claims team.
- Collaborate with countries and Global Claims MI teams to ensure high-quality, timely, accurate, and compelling front-end dashboards.
- Collect data from multiple sources and prepare reports with commentary and trend analysis to facilitate decision-making.
- Provide detailed procedural advice to countries to ensure adherence to internal standards.

Behaviours:

- Model behaviours that demonstrate commitment to corporate values.
- Offer guidance and support to team members.
- Exhibit a strong desire to continuously learn and improve to achieve ‘best in class’ MI reporting.
- Take action to manage personal development and encourage others to do the same.

Your Skills and Experience

Education and Experience:

Required:

- Bachelor’s degree, or higher-level qualification, in Information Technology, Mathematics / Statistics, or Analytics related field.

Preferred:

- Experience of claims processes, knowledge / experience with claims systems, claims and policy data landscape, management information systems.

Additional Education/Expertise:

- 5+ years of experience in a Financial Data environment.
- Claims experience, with management experience preferred.
- Advanced experience using Power BI and Excel in a Claims environment.
- Python / R experience.
- A passion for data and strong numerical and analytical skills.
- Experience working with multi-national teams, cultures, and stakeholders at all levels.
- Advanced communication, presentation, facilitation, organizational, and planning skills.
- Fluent verbal and written communication skills in English.

Additional Information

Work location is Dublin.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

This role may be available on both a part-time and full-time basis. Please discuss with us about the flexibility you may require.

Who we are

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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