Reservations Assistant

23 hours ago

Dublin Pike, Ireland Temple Bar Hotel Dublin Full time

Join to apply for the Reservations Assistant role at Temple Bar Hotel Dublin

Overview
Temple Bar Hotel Dublin is seeking a Reservations Assistant on a 6‑month fixed‑term contract to join our unique four‑star hotel in the heart of the city.

Reporting directly to the Director of Revenue / Reservations Manager, you will play a key role in managing individual and group bookings, ensuring accurate reservation records, and providing exceptional service to all guests.

Responsibilities

Handle incoming reservations via phone, email, and online booking platforms

Manage reservations from travel agents, corporate clients, and direct bookings

Maintain accurate records of reservations, confirmations, and contracts

Process cancellations, modifications, and advance deposits

Track room availability and assist with revenue and occupancy forecasts

Prepare daily expected arrival lists for front office use

Communicate relevant reservation updates to the front desk and other departments

Assist with online rate and availability management across booking channels

Collaborate with other departments to provide accurate guest information and promote hotel services

Support reporting on reservations and occupancy as required by management

Maintain a neat, organized, and professional reservations workspace

Skills & Qualifications

Previous experience in reservations or hospitality

Excellent communication and organisational skills

Attention to detail and accuracy

Customer‑focused and professional

Proficiency in Microsoft Office and PMS systems (e.g., Opera)

Ability to work independently and in a team

Positive attitude and proactive approach

Benefits

Staff Food: Complimentary meals during shifts

Employee Assistance Program: Access to confidential support services for personal and professional well‑being

Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio

About Us
Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is a management and support office for The Ascott Limited’s portfolio in Europe. We embrace diversity, equity, and inclusion, welcoming applicants from all backgrounds. Our diversified accommodation offerings span serviced residences, coliving properties, hotels, and independent senior living apartments. Through Ascott Stal Rewards (ASR), members enjoy exclusive privileges and offers at participating properties.

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