Portfolio Manager

Portfolio Manager page is loaded## Portfolio Managerlocations: Dublin HQtime type: Na pełny etatposted on: Opublikowano ponad 30 dni temujob requisition id: R0652068**Purpose**The Portfolio Manager is responsible for developing mutually beneficial relationships between KONE and national customers across tier 1 and 2 customers and is responsible for maximizing KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.In this position you will manage a variety of high profile customers including Retail, Infrastructure, Facility Management, Residential and Industrial.**Key Responsibilities & Key Activities**Customer relationship management* Accountable for managing assigned National Core 1 and 2 customers* Accountable for accuracy of customer data and hierarchies* Accountable for customer plans, their approval and follow-up with the unit management* Accountable for building and coordinating relationships on many levels between customers* organization and KONE as well as other stakeholders* Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management teamSell* Responsible for creating and managing opportunities within assigned customer base* Creates value propositions with clearly described benefits of KONE solutions for customer’s needs including Digital Solutions i.e. 24/7 Connected Services* Accountable for national or frame agreements and managing the customer’s contract portfolio* Responsible for developing the profitability of the customers’ business with KONE according to the account planRenegotiation and cancellation prevention* Renegotiates expiring contracts proactively* Ensure PO process followed* Responds and resolves cancellation risks* Defends price escalation and resolve issues* Monitor and resolve suspended contracts if any* Pre qualifications support and submission* Tender preparation* Quotation/offer preparation* Operational report running* Meeting preparationComplaint and query handling* Solves any complaints with the rest of KONE team* Handles queries* Supports the finance function in money collectionData quality and communications to ensure customer experience* Monitors the leads and new opportunities in CRM and assigns them to right person* Documents the customer and contact information, maintains customer data**Skills & Key Experiences*** Previous key account management is essential* Lifts industry experience is beneficial but not essential* Service industry experience is beneficial* Experience in delivering internal and external presentations* Knowledge of SAP & Salesforce is beneficial* Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues* Identifying and mitigating potential risks within the portfolio* Customer focused and used to managing high volume transactionsWe offer a competitive salary, 21 days holiday and 10 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, Quarterly Commission, Car, Hybrid working. W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.Więcej informacji można znaleźć na stronie
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