Market Specialist, Global Response Operations
2 weeks ago
Dublin, Ireland
• London, UK
• Full Time
Global Response Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms. The Global Response Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented individual with a proven track record in the Sudan Market who has experience using in-depth subject-matter knowledge to provide a great support experience for our community of users. The successful candidate will work with the Middle East and North Africa team to review and enforce content reported for potential abuse, resolve user account issues, and improve the overall support experience for users in the region.
Responsibilities
1. Work as part of the MENA team, enforcing crisis response within the Africa, Middle East, and Turkish region while specifically representing the Arabic market.
2. Work as part of an On-call Operational structure to enforce critical content across Africa, Middle East, and Turkey with a higher focus on Sudan.
3. Use a combination of Arabic and MENA market geopolitical knowledge to capture signals and insights to enforce and solve complex risk and operational issues within the region.
4. Scope scalable solutions to improve support for our community of users in the Middle East and across AMET.
5. Investigate and resolve issues reported on METAT products, including requests for account support and reports of potentially abusive content.
6. Support enforcement efforts on agnostic content originating from multiple sources globally.
7. Identify integrity risks to our local and regional advertising business and enforce on these risks.
8. Analyze key metrics and collaborate with cross-functional teams to improve processes and tools.
9. Build subject matter expertise around abuse areas prevalent in the region.
10. Investigate emerging risks across the region and influence cross-functional resolution.
11. Liaise closely with Meta vendor teams to ensure operational success metrics are met and to improve processes.
12. Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards.
13. Support the training and onboarding of Meta partners.
Minimum Qualifications
1. Professional working proficiency in Sudanese Arabic and detailed knowledge of its current affairs.
2. 2+ years of professional experience within an operations environment.
3. Experience communicating with various audiences and stakeholders from the MENA region.
4. Experience navigating projects requiring analysis and decision-making.
5. Demonstrated communication and collaboration skills.
6. Experience working with graphic and/or objectionable content.
7. Self-starting with proven experience in identifying and implementing solutions.
Preferred Qualifications
1. Technical skills such as Excel and SQL, and experience with visualization tools like Tableau.
2. Policy experience in content or media governance.
3. Experience with training, quality assurance, or metrics analysis.
4. Bachelor's degree and/or master's or equivalent experience.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality.
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