Specialist, Market Operations

1 week ago


Dublin, Dublin City, Ireland Coinbase Full time

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

We're seeking a Market Operations Specialist to join a high-performing team of hardworking support professionals. You will serve as a subject matter specialist for Coinbase's institutional suite of products: Spot Exchange, Derivatives Exchange, and International Exchange, providing premier service and support to our most valued clients and product team.

What you'll be doing (ie. job duties):
  • Work with a Market Operations team providing front line support to Coinbase Exchange, Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during EMEA working hours.
  • Respond to client inquiries relating to exchange functionality, market events, business technology, product specifications, and connectivity.
  • Partner with Sales, Product, and Engineering to balance business growth with acceptable service standards and operational risk.
What we look for in you (ie. job requirements):
  • BA/BS in Information Systems, Economics, Finance, or a technical field with documented industry experience.
  • 5+ years of experience working with financial markets or in a technical operations/support role.
  • Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
  • Excellent analytic and organisational skills; not limited to questioning, call control, professionalism, and multitasking.
  • Experience with different channels of support including voice, e-mail, and/or chat.
  • Adaptable to meet the evolving needs of a high-growth, fast-paced, remote-first organisation.
  • In-depth knowledge of futures, options, and digital assets.
Nice to haves:
  • Basic understanding of API and FIX protocols.
  • Data science skills (SQL, etc).
  • Proficiency with CRM tools such as Salesforce, Hubspot, and/or JIRA is preferred.

Job ID: P68390

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity: Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Technology, Information and Internet

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