Market Specialist

5 days ago


Dublin, Dublin City, Ireland Meta Full time

About the Role:

As a Market Specialist at Meta, you will play a critical role in supporting our users through scalable solutions that match their needs.

We are seeking an influencer who can align cross-functional partners to ensure the best possible experience for users on our platforms.

The Global Response Operations team focuses on high-priority, complex, or regulatory enforcement demand, where our systems or scaled solutions need specialized support.

You will work with the Europe team to review and enforce content reported for potential abuse, resolve user account issues, improve the overall support experience for Denmark, and solve enforcement issues across a wide range of Meta markets.

This position is full-time and based in our Dublin, Ireland office.

Responsibilities:

  • Work on crisis response within the Europe region, representing the Danish market
  • Participate in an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Denmark, while also supporting other Nordics markets
  • Leverage language proficiency and Danish market knowledge, along with geopolitical understanding, to capture signals and insights that inform enforcement and resolution of intricate risk and operational issues
  • Scope scalable solutions to improve the support of our community of users in the Danish market and in partnership with other regions
  • Investigate and resolve issues reported on Meta products, including requests for account support and reports of potentially abusive content
  • Support enforcement efforts identifying integrity risks to our local and regional advertising business
  • Analyze key metrics and collaborate with cross-functional teams to improve processes and tools


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