▷ Immediate Start: Customer Service Executive

16 hours ago

Maynooth, Ireland EZO EV Charging Full time

We are seeking a dedicated and detail-oriented Customer Service Executive to join our team. This individual will be responsible for managing and resolving tickets from third-party customer service teams and assisting our internal technical team with their support tickets. The role requires effective communication, problem-solving skills, and a strong ability to collaborate with both customers and internal teams to ensure seamless service delivery.
Key Responsibilities Respond to and resolve customer support tickets submitted by third-party customer service teams.
Ensure timely resolution of customer inquiries, escalations, and issues.
Collaborate with third-party teams to understand the nature of the issues and provide appropriate solutions.
Maintain clear and accurate records of all tickets and customer interactions.
Act as a liaison between the technical team and customer service, providing necessary information or context for technical tickets.
Monitor and track the progress of internal technical support tickets.
Communicate updates on ticket statuses to relevant teams and customers.
Provide troubleshooting assistance as needed to help resolve technical issues within the scope of the role.
Address customer queries or issues in a professional, efficient, and empathetic manner.
Ensure high levels of customer satisfaction by delivering effective solutions and maintaining a positive relationship.
Coordinate with relevant departments to escalate issues when necessary.
Accurately document interactions with customers, technical teams, and third-party service providers.
Generate reports on ticket trends, resolutions, and common issues to support continuous improvement.
Generate monthly reports for clients.
Assist in creating knowledge base articles or FAQs to help both internal teams and third-party services improve efficiency.
Key Skills Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
Adaptability: Ability to adapt to a fast-paced and evolving industry.
Pension
EAP
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
Industries: Services for Renewable Energy

#J-18808-Ljbffr

  • Immediate Start! Professor and Executive Vice Dean

    16 hours ago

    Maynooth, Ireland Maynooth University Full time

    Maynooth International Engineering College (MIEC) is a joint college established by Maynooth University (MU) and Fuzhou University (FZU) in Fujian Province, China. We are seeking an established academic to join our experienced transnational education team as Executive Vice-Dean to manage the MIEC jointly with their FZU counterpart. The MIEC is an integral...

  • Director Of Nursing 1, Assistant Stiúrthóir Cúnta Altranais 1 Naas925223

    4 weeks ago

    Maynooth, Co Kildare, Ireland Health Service Executive Full time

    OverviewLocation: Naas, Kildare | Health Service Executive (HSE) Dublin and Midlands | Category: Nursing and Midwifery | Grade: Nursing / Midwifery Clinical Placement Co-ordinator 241Y | Reference: NAAS | Advertisement source: HSE | Advertisement Type: External | Important Information: This job is in the HSE.LocationNaas, County KildareDetailsRecruiter: HSE...

  • Director of Nursing 1, Assistant Stiúrthóir Cúnta Altranais 1 NAAS925223

    4 weeks ago

    Maynooth, Co Kildare, Ireland Health Service Executive Full time

    OverviewLocation: Naas, Kildare | Health Service Executive (HSE) Dublin and Midlands | Category: Nursing and Midwifery | Grade: Nursing / Midwifery Clinical Placement Co-ordinator 241Y | Reference: NAAS925223 | Advertisement source: HSE | Advertisement Type: External | Important Information: This job is in the HSE.LocationNaas, County...

  • Support Worker MFSK764R

    4 weeks ago

    Maynooth, Co Kildare, Ireland Health Service Executive Full time

    OverviewJoin to apply for the Support Worker MFSK764R role at Health Service ExecutiveReference: MFSK764RAdvertised by: Muiriosa Foundation (recruiter) on behalf of a publicly funded organisation. This job is not with the HSE. Terms and conditions may differ from the HSE's terms and conditions.Location and contractLocation: Kildare, County Kildare, Ireland...

  • ▷ Immediate Start: Regulatory Reporting Analyst

    1 week ago

    Maynooth, Ireland AQMetrics Full time

    AQMetrics is looking for an experienced Analyst to join our Regulatory Reporting team in supporting our customers with global reporting obligations. In addition to providing excellence in Regulatory Reporting filings, you will help guide the design, development and support of next generation features on our core product. This is an opportunity for a Funds...

  • Sales Executive

    4 weeks ago

    Maynooth, Co Kildare, Ireland Kildare GAA Full time

    Join to apply for the Sales Executive role at Kildare GAA14 hours ago Be among the first 25 applicantsJoin to apply for the Sales Executive role at Kildare GAASenior Sales Executive-Fitzpatricks Garage KildareSenior Sales Executive-Fitzpatricks Garage KildareFitzpatrick's Garage Group, celebrating 74 years in business this year operates a number of car...

  • Digital Customer Service Advisor

    4 weeks ago

    Maynooth, Co Kildare, Ireland Bank of Ireland Group plc Full time

    What is the opportunity?As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn.In This...

  • Digital Customer Service Advisor

    4 weeks ago

    Maynooth, Co Kildare, Ireland Bank of Ireland Full time

    OverviewAs a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn.In This Role, You WillBe...

  • Grade VII Unscheduled Care Lead NAAS825211

    4 weeks ago

    Maynooth, Co Kildare, Ireland Health Service Executive Full time

    OverviewReference: NAAS825211 • Category: Management/Admin/ICT • Grade: Grade VII 0582 • Location: Naas General Hospital (HSE Dublin and Midlands, County Kildare) • Contract type: Permanent WholetimePost specific related informationThe Unscheduled Care Lead will provide strategic and operational support to the Senior Management Team and Clinical...

  • Service Advisor

    4 weeks ago

    Maynooth, Co Kildare, Ireland Toyota Naas Full time

    Service Advisor Toyota Naas Location: Toyota Naas Job Type: Full-time Schedule: MondayFriday + 1 Saturday/month (9am1pm) Are you a skilled and customer-focused Service Advisor looking to take your career to the next level? Join ouraward-winning team, recently namedFranchised Aftersales Operation of the Yearby the Society of the Irish Motor Industry (SIMI),...