▷ Immediate Start: Customer Service Executive

3 weeks ago

Maynooth, Ireland EZO EV Charging Full time

We are seeking a dedicated and detail-oriented Customer Service Executive to join our team. This individual will be responsible for managing and resolving tickets from third-party customer service teams and assisting our internal technical team with their support tickets. The role requires effective communication, problem-solving skills, and a strong ability to collaborate with both customers and internal teams to ensure seamless service delivery.
Key Responsibilities Respond to and resolve customer support tickets submitted by third-party customer service teams.
Ensure timely resolution of customer inquiries, escalations, and issues.
Collaborate with third-party teams to understand the nature of the issues and provide appropriate solutions.
Maintain clear and accurate records of all tickets and customer interactions.
Act as a liaison between the technical team and customer service, providing necessary information or context for technical tickets.
Monitor and track the progress of internal technical support tickets.
Communicate updates on ticket statuses to relevant teams and customers.
Provide troubleshooting assistance as needed to help resolve technical issues within the scope of the role.
Address customer queries or issues in a professional, efficient, and empathetic manner.
Ensure high levels of customer satisfaction by delivering effective solutions and maintaining a positive relationship.
Coordinate with relevant departments to escalate issues when necessary.
Accurately document interactions with customers, technical teams, and third-party service providers.
Generate reports on ticket trends, resolutions, and common issues to support continuous improvement.
Generate monthly reports for clients.
Assist in creating knowledge base articles or FAQs to help both internal teams and third-party services improve efficiency.
Key Skills Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
Adaptability: Ability to adapt to a fast-paced and evolving industry.
Pension
EAP
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
Industries: Services for Renewable Energy

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