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Advice Worker
4 weeks ago
Advice Worker, Community Employment (CE)
This is a Community Employment vacancy, to confirm you are eligible please contact your local Department of Social Protection .
Applicants must provide suitable references and be prepared to undertake Garda Vetting where applicable.
Purpose of job:
To work as part of a vibrant team, in a busy office environment, providing efficient
and effective advice and advocacy services to people who contact Threshold with
housing problems, with an emphasis on helping people to help themselves.
MAIN TASKS AND RESPONSIBILITIES
Working with service users
Establish full details of query
Explore with and advise caller of all options and their possible effects
Help caller choose course of action
Provide caller with accurate information using agency information resources
Support callers in taking action themselves
If appropriate, undertake follow-up work on behalf of caller, including
advocacy and mediation or referral to other agency
Keep accurate records of work with clients
Development, training and administration
To keep up-to-date with information resources and technology and with
relevant legislation, policies and practice
In consultation with other staff members, identify staff training and
development needs
To contribute to Thresholds research and lobbying function; particularly by identifying queries which have wider implications
To attend training sessions and participate in staff meetings
To maintain and develop links with other relevant agencies to share in the necessary administrative and domestic tasks (including updating
information, filing, compiling statistics)
Skills Requirements
A level of basic IT skills to include Word and operation of a busy email
account is essential
A commitment to customer service and willingness to help people experiencing housing problems
Communication skills both written and verbal
Team work
Commitment to learning and developing
Induction and ongoing training will be provided both in-house and externally
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