Software Delivery Operations Analyst

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. Job Summary We are looking for a highly analytical and hands-on Senior Engineering Operations Specialist to join our team. This role is critical in driving operational excellence across engineering and product teams by leveraging tools like Jira and Jellyfish. You will be responsible for gathering, interpreting, and correlating engineering data from these systems to generate actionable insights that support efficient delivery, sprint execution, and release management. Exposure to product metrics and execution roadmap alignment is a plus. At Poppulo, we intend to redefine boundaries and reshape Employee Communications through the power of cutting-edge technology like AI and build deliver. We have an aggressive roadmap for our products and aim to have a world-class operational excellence. Key Responsibilities - Software Delivery Support: Partner with engineering and product teams to support Agile delivery processes, including backlog prioritization, sprint planning, defect resolution, and iterative releases using Jira (and other metrics collaboration tools). Ensure delivery practices align with roadmap priorities and organizational goals. - Tool Ownership & Data Extraction: Manage and operate engineering delivery tools (Jira, Jellyfish) to extract and report on engineering performance metrics. Experience with Jira Product Discovery or other product tools is a plus - Insight Generation: Analyze engineering metrics to identify trends, correlations, and root causes that impact delivery velocity, quality, and execution roadmap alignment. - Operational Reporting: Build and maintain dashboards and reports that provide visibility into team performance, product usage, and delivery health. - Stakeholder Collaboration: Work closely with Engineering Managers to translate data into insights and recommend actions that improve team efficiency and product outcomes. - Process Optimization: Identify bottlenecks and inefficiencies in engineering and product workflows and propose data-driven improvements. - Communication & Storytelling: Present findings clearly and persuasively to technical and non-technical stakeholders, enabling informed decision-making. - Continuous Improvement: Stay up to date with best practices in engineering operations and analytics tooling to continuously enhance operational capabilities. Required Skills & Qualifications - 6+ years of experience in engineering opera tions , data analytics, or a related role . - Hands-on experience with Jira and jellyfish - Strong analytical skills with the ability to interpret complex datasets and derive actionable insights. - Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, or similar). - Solid understanding of software development and product management processes. - Excellent communication and storytelling skills—able to convey complex data in a clear, concise, and compelling manner. - Experience working in Agile/Scrum environments. - Self-starter with a proactive mindset and strong attention to detail. Nice-to-Haves - Exposure to product delivery metrics, roadmap alignment, or product usage dashboards - Familiarity with Jira Product Discovery or product analytics tool - CSM, PSM, or equivalent Agile certification - Familiarity with SQL or scripting languages (e.g., Python) for custom data analysis. - Experience in SaaS or product-led growth environments. - Exposure to OKR frameworks and performance measurement systems. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. - Bring Your Best Self We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. #J-18808-Ljbffr