(10/5/2025 A) Operations Performance Analyst

Job Details: Operations Performance Analyst Full details of the job.
Vacancy Name: Operations Performance Analyst
Vacancy No: VN647
Location Country: Ireland
Work Location: The Operations Performance Analyst role is required to work on a range of business initiatives that make a real difference across all areas of the business. This role requires a combination of detailed business knowledge, business / systems analysis techniques, and an understanding of the technical systems and processes required to run a Financial Services business.
They are responsible for the following key activities:
Process and wider department reviews with focus on 4 key Customer Metrics
The successful delivery of projects or business initiatives in fulfillment of department objectives.
Engagement with the Automation product backlog and prioritization forum to ensure Change & IT delivery teams are working on items that deliver real benefit to Utmost Group.
Data analysis of MI packs to uncover root causes of performance issues and working with Operations Performance managers to implement a plan to rectify.
Focus on delivery of excellent service to all stakeholders.
Development of strong alliances with Customer & Investment Operations.
Management of effective working relationships with all stakeholders both internal and external.
Ensuring a robust risk management culture is in place to proactively identify, manage, and report on risk events.
Key Responsibilities:
Process Optimisation, Service Design & Better Customer Outcomes Process re-engineering & optimisation focusing on 4 Customer Metrics: Reduced end-to-end timelines, Removal of Waste, Reduced Customer Effort, 1st Point Resolution. Maintain excellent relationships with brokers and clients to inspire confidence in the services provided.
Enate workcase design.
Identification of opportunities for automation.
Participation in delivery of digital tooling solutions.
Investigate/analyse operational requirements and problems, seeking effective business solutions through improvements in information systems, data management, processes/procedures, organisation, and equipment.
Data Analysis Utilisation of MI as a key driver for continuous improvement internally and externally with intermediaries.
Customer Orientation Ability to focus on desired results, set challenging goals, and meet or exceed them. Initiate, sponsor, and implement change, helping others manage organisational change. Seek and respond to customer feedback.
Results Orientation Support innovation and organisational changes to improve effectiveness. Build and maintain close relationships with key customers. Deliver according to priorities and timelines set by stakeholders.
Thoroughness Careful review of work, thorough preparation for meetings and presentations, follow-up on commitments, and providing clear and concise feedback to stakeholders.
Key Requirements:
Experience in successful delivery of business initiatives.
Broad knowledge in group life insurance, investment planning, and wealth protection, with specialised knowledge in one or more areas.
Ability to implement technological solutions for process enhancement.
Conceptual thinking, problem solving, decision-making, and excellent communication skills.
Ability to work under tight deadlines.
Relationship management skills and ability to influence beyond immediate team.
Skills:
Problem solving, decision making, and communication skills.
Ability to meet tight deadlines.
Influence and engagement skills with internal and external stakeholders.
Management and mentoring skills.
Understanding organisational hierarchy and culture.
Behaviours:
Focus on delivering excellent stakeholder service.
Customer focus, results-driven attitude, attention to detail, and conceptual thinking.

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