Albanian Market
5 hours ago
Community Operations Analyst
Albanian Market
Main responsibilities:
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about client’s products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
- Recognizing trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggesting solutions
Skills & Competences:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems and work as part of a team
- Effective time management & prioritization skills
- Ability to consistently hit KPIs on time
Language Skills:
- Fluent level of Albanian language in oral and written communication, with in-depth understanding of culture and social trends in the region
- Advanced level of English (C1)
Contract: Full-time, permanent with Covalen
Compensation:
- €29,700 per year as base salary
- *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
- *For the Evening shift: €12 per day (before tax) as travel allowance
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
- Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland.
Why to apply?
- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare, and pension contribution
- No previous experience required – full training is provided
Apply today, or for more information contact me at Susanne.Mannion@cpl.ie
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Dublin, Ireland CPL Full timeCommunity Operations Analyst Albanian Market Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming and remain knowledgeable about client’s...
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