15h Left Customer Service Manager

2 weeks ago


Dublin, Dublin City, Ireland Executive Talent Full time

Role: Customer Service Manager Industry: Facilities / Maintenance / Property Location: Dublin 15 Role Requirements: The Customer Service Manager will lead, manage and support the customer service team to ensure exceptional service is delivered. Develop relationships with new and existing customers Monitor and analyse customer service metrics (e.g., response time, resolution etc). Bring efficiencies to the team Develop and implement service procedures, policies, and standards. Handle complex customer queries and complaints, ensuring swift resolution. Recruit, train, and develop customer service Admin and Account managers. Conduct regular performance reviews and provide coaching and feedback. Collaborate with other departments to streamline processes and improve efficiencies. Maintain accurate records of customer interactions and manage reporting tools/CRM systems. Financial analysis of the performance of field staff and how to present and understand how this impacts the P&L. Identify trends and insights to inform improvements in services. Ensure compliance with legal, regulatory, and company standards. Candidate Requirements: Commercially savvy with a track record in implementing systems & processes to improve business efficiency. Be very focused on delivering for the customer. A good team player and leader of people. An excellent planner and communicator with the ability to present detailed information in a clear and accurate format Experienced for at least 5 years in an office environment with a track record in people and operations management. Facilities Management or other building / property knowledge is essential. EXET22 Skills: Facilities Management Customer Service Property Management



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