Field Service Engineer

7 days ago

Limerick, Ireland SPEEDECK Full time

Field Service Engineer (Ireland South-West Mid-West Midlands) (Full Time)

Limerick, Ireland

Description

Job Description

MSC provides critical supplies to the clinical, life science and pharmaceutical industries in Ireland. Support and maintenance is offered on all equipment sold. Due to continued expansion, MSC has an exciting opportunity for a Field Service Engineer with a strong background in installing, maintaining and supporting clinical diagnostic analysers.

The Field Service Engineer will be responsible for the installation, commissioning, and follow-up support and service for clinical diagnostic analysers located throughout the island of Ireland. As a result, willingness to travel will be critical, and there will also be a requirement for occasional overnight stays.

This role involves extensive travel to customer sites, so the successful candidate should ideally be based within 90 minutes' driving distance of Cork city centre. This location will allow for effective coverage of key regions in the south-west, mid-west, and parts of the midlands.

Duties and Responsibilities

- Responsible for providing on-site service of laboratory equipment, including repairing and routine preventive maintenance service in Ireland and N Ireland.
- Installation, maintenance, testing, and repairing equipment.
- Troubleshoot minor software problems and upgrade firmware.
- Provide training to customers.
- Ensure product and service quality achievement.
- Build and maintain relationships with our customers.
- Promote and grow the service business of MSC.
- Cooperate with MSC Sales Team to identify and progress opportunities for the sale of new equipment.

Attributes

Desirable: Experience with laboratory equipment maintenance.
Essential: Qualification (NFQ/QQI Level 6 or above; EQF Level 5 or above) in mechanical, electrical or mechatronic engineering or related discipline.
Essential: Full clean EU driving licence.
Essential: Current passport and willingness to travel abroad for product training.
Essential: Good communication and interpersonal skills.
Essential: Ability to work independently, be self-motivated, and manage own workload.
Essential: Excellent IT skills.
Desirable: Experience with clinical diagnostics instruments in the Irish clinical market.

Established in 1971, Medical Supply Company (MSC) has been at the forefront of supplying cutting-edge laboratory equipment and consumables to the scientific community in Ireland. MSC has earned a stellar reputation as a leading distributor, providing unparalleled service and support to laboratories across Life Sciences, Clinical Diagnostic, Pharma, Health Informatics, and Academia sectors.

MSC is committed to ensuring that we offer industry-leading career opportunities, salary, and benefits packages. Join us and you can expect to receive:

- Company pension scheme.
- Company contribution to health insurance.
- Life Insurance and Permanent Health Insurance (i.e. income protection) and performance-based bonus.
- Family time: MSC offers fully paid maternity leave, fully paid paternity leave, two weeks of fully paid parents leave, fully paid adoptive leave, as well as enhanced breastfeeding support.
- MSC offers two days paid leave per IVF Fertility cycle to all employees regardless of length of service. There is no limit to the number of cycles.
- Sports & Social (no employee contribution) minimum two events per year.

Why choose MSC for your next opportunity?

As part of our team, you could be working with some of the biggest names in the laboratory service provider sectors.

Here are just some of the ways we’re different:

- You will go further with us. We understand the importance of career development and will give you all the support you need to realise your potential.
- You’ll receive formal training, e-learning, and mentoring from top professionals.
- You will be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
- You will be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment, and excellent training.

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