▷ 15h Left Community Operations Analyst

6 hours ago

Dublin, Ireland Cpl Healthcare Full time

Role - Community Operations Analyst - Norwegian

Location - Dublin

Contract type - Permanent

Work model - Onsite (Sandyford)

Working hours - Monday to Sunday -37.5h per week (Day shift - 9am to 5.30pm OR Evening - 6pm to 2am)

Language - Norwegian

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Duties and Responsibilities

- Assist our client’s community and help resolve inquiries empathetically,accurately and on time
- Become and remain knowledgeable about client’s products and communitystandards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and mostimportantly empathy
- Display a strong bias to doing what’s right
- Investigate and resolve issues that are reported on client’s platform such asrequests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards ofquality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns and escalate issues outside the company policyto the global team.

Essential Competencies:

- Strong personal resilience with the ability to operate in a pressured and fastpaced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions.
- Ability to solve problems.
- Effective Time management & Prioritization skills.
- Ability to work as part of a team.
- Ability to consistently hit KPIs on time.
- Fluent in market language and English.
- Cultural understanding of the market.
- Experience in working in an office environment is preferable.
- Extremely reliable, consistent, and hard-working
- Passion for ensuring a positive, safe user experience
- Flexible in working in a faced paced environment with different projects to work on.
- Ability to learn new information in a short period of time
- Eligible to work in Ireland full time

Benefits

- Free canteen onsite in client site during shift hours
- Health Care
- Extensive Training & Development
- Free access to Covalen Group Scheme website
- Free access to Covalen 24-hour Employee Assistance Programme (EAP)
- Free access to Covalen’s Wellness Programme
- Covalen’s Tax Saver Scheme
- Covalen’s Bike to Work Scheme

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

[...].

Apply Now or Reach Out for More Information.

#Covalen #BPOjobs #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #Entryleveljobs #dublin #contentmoderation #contentmoderator

#J-18808-Ljbffr

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Hebrew Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • 3 Days Left! Community Operations Analysts

    2 days ago

    Dublin, Ireland Cpl Healthcare Full time

    Hallo! Do you want to work for a large social media platform? Then this is your opportunity! I'm currently looking for German-speakers Community Operations Analysts to join a team in Dublin. As a Community Operations Analyst, you will be: 1. Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Thai Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Only 24h Left! Community Operations Analyst

    2 days ago

    Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Danish Speakers Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) *Entry level role At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Only 24h Left! Community Operations Analyst

    16 hours ago

    Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Multilingual Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) *Entry level role Languages : Norwegian / Danish / Maltese / Zulu speakers At Covalen, we're not just a business process outsourcing (BPO) service...

  • (15h Left) Lead Business Analyst

    16 hours ago

    Dublin, Ireland Eolas Recruitment Full time

    We are seeking a dynamic and experiencedLead Business Analyst to join a leading financial services firm, focusing on back-office operations. This role is crucial in shaping the business processes and technological solutions for our clients internal operations, ensuring efficiency, scalability, and regulatory compliance. As the Lead Business Analyst, you will...

  • ▷ [15h Left] PTP Analyst

    2 days ago

    Dublin, Ireland Abbott Laboratories Full time

    About Abbott At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today,...

  • (Only 24h Left) Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    We are currently hiring for the German speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland Cpl Healthcare Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    We are currently hiring for the Hebrew speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Italian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Italian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Indonesian * We can consider only applicants eligible to work full-time in Ireland. At Covalen, we're not just a business process outsourcing (BPO) service...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Albanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Albanian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Greek Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Greek At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Indosnesian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...

  • Community Operations Analyst

    2 days ago

    Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Serbian Location - Dublin, Ireland Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Serbian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Finnish Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Finnish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Lithuanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Lithuania At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...