Lab Applications Support Analyst

5 days ago

Cork, Ireland Westbourne IT Global Services Full time

We are currently looking to hire a Lab method system script writer and Support Analyst to join our Lab IT services at the client site.

Initially write SmartLab scripts for new and established analytical methods, training will be provided on SmartLab. The role will evolve to include, responding to and resolving Core Application issues, providing technical expertise and troubleshooting skills. Initial problem identification, assuming ownership for the investigation of IT issues, and ensuring that the problems are resolved in a professional and effective manner are key aspects of the role. The support analyst is responsible for testing, implementation and supporting core applications (primarily LIMS and Empower) to ensure the smooth and efficient running of the application in a GMP/pharmaceutical environment.

Main Responsibilities:

SmartLabs Script Writer

·SmartLab is an LES (Lab Execution System) provided by BIOVIA to guide lab analysts through activities associated with testing. Write SmartLab script for new and established analytical methods, training will be provided on SmartLab.

·This includes interfacing with instruments, parsing data from reports, uploading documents (COAs etc), capturing data, performing calculations and limit checking

·SmartLab script is developed in close collaboration with the Quality Control Labs (QCL), involving initial design meetings, demoes and text verification. Once agreed the QCL E-systems group formally test and verify the script before releasing it for use in the Labs

Support Analyst

·Providing second level IT support to mission critical core applications i.e. LIMS and Empower

·Resolving problems, in depth problem analysis and identifying and documenting recommendations.

·Troubleshooting and evaluating issues including issue simulation and resolution.

·Liaison with the application vendors to co-ordinate problem resolution.

·Review Service Now incident and request queues/ daily check of outstanding open items with Lab users and Lab management

·Monitoring of Lab activities for efficient use of lab system

·Ability to communicate effectively, verbally and in written form in a mature corporate environment

Preferred Criteria

·1-2 years’ experience of scripting, coding or parsing scripts within or between applications

·SQL Script or similar development.

·Solid understanding of relational database management system.

·Experience working in a GMP pharmaceutical environment

Education and Training

·Bachelor’s degree in computer science or equivalent 3-4 years IT work experience

·Working knowledge of Quality control Lab functioning including bachelor’s degree preferably in Analytical Chemistry/Biology

·Preferred, recent Microsoft, CompTIA or ITIL certifications

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