Customer Service

2 days ago

Galway, Ireland ICE Jobs Full time

To Apply for this Job Click Here

Our client is looking to recruit a Customer Service & Sales Representative who will manage the sales and customer service experience for a base of customers within Ireland.

The successful candidate will report to the Sales Manager Ireland and will be responsible for maintaining existing customer relationships and developing sales.

This role is 4 days office based, in Gort, Co Galway 8.30 to 5.00 Monday to Thursday and 8.30 to 4.00 on Fridays with one day working from home.

In your role, you will:

- Ensure customer orders are correctly entered into the system.

- Advise customers on the product range, product features, and technical specifications.

- Build and improve relationships of trust with existing key account customers.

- Contribute to generating sales for our company through telesales.

- Must be comfortable working independently and making minor decisions without direct supervision.

- Provide cover for the Sales Manager Ireland when required.

- Be creative. Generate new ideas and ways of working.

- Ensure high standards are maintained at all times.

- Pass customer feedback back to production or the management team on how to improve the organisation’s experience or new offerings.

- Develop reports and update CRM as required.

- Attend and participate in daily and monthly sales meetings.

- Other duties and project work as determined by your line manager from time to time.

Key skills and qualities:

- Telesales experience.

- Adaptive to situations, and customer requests.

- Excellent IT skills.

- Strong communication skills. Must be able to work closely with others to collaborate on the completion of common goals.

- Positive work ethic with excellent attention to detail.

- A results driven & quality conscious individual.

- Management experience is desirable but not essential.

- Experience in a similar role would be an advantage.

What the company have to offer:

The company offers a progressive and fun work environment where all employees have longstanding careers with the company.

It is an ambitious company with a proven track record of success. We get the job done in a team environment.

Seeking a highly motivated individual who wishes to take responsibility for their destiny and that of the company.

The existing team will offer support and are keenly interested in seeing this person succeed.

Benefits:

- Competitive salary

- Company pension scheme

- On-site parking

- Cycle to Work Scheme

To Apply for this Job Click Here

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