Network Development Engineer, Backbone Operations

Amazon is looking to hire a highly motivated, best-in-class Network Development Engineer for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.

The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience managing proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. The successful candidate will be expected to provide high quality network event management for Amazon's worldwide network. As a technical leader, you will manage complex stakeholder relationships, both technical and management. A love for working with new technologies and pushing the envelope on existing technology is essential

This is an excellent opportunity to join Amazon's world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- Provide critical on-shift network operations support to Amazon customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Participate and drive impact mitigation during large-scale events utilizing an established Event Management process
- Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion
- Improve our detection mechanisms by designing and implementing new alerts.
- Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and inter-connectivity issues, including troubleshooting of network device configuration and low level application interaction
- Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Effectively contribute towards hiring and developing others in the team.
- Define and influence strategy within and outside the team.
- Flexibility to support follow-the-sun shifts and on-calls (including weekends/Public holidays)

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Excellent Ethernet and IP networking knowledge and extensive experience in the application of IP protocols. Substantial background in large scale datacenter network implementations and support.
- Significant past experience with the following protocols and concepts: BGP, OSPF,IS-IS, MPLS, TCP/IP, TCP/IP Flow control, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, SSL, STP, Trunking, & Port Channeling, IPsec and TLS
- Excellent analytical skills, Must be comfortable working in a Linux/Unix environment, Software development/scripting skills are highly desired - specifically Python or shell (bash) - Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus
- A relevant degree in a related technical discipline or relevant experience in a large-scale network operations environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.