▷ Apply in 3 Minutes: Project Manager

Cyara is the world’s leading Automated CX Assurance Platform provider, helping brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement:
At Cyara, our values shape everything we do. We’re passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization. Our Professional Services focuses on all aspects of delivering post-sales solutions, with a mission to delight customers, help them achieve success and create customers for life. We’re seeking a Project Manager who cares about and is as obsessed with the customer experience as we are. You’ll be a highly organized and proactive individual we can entrust with keeping projects on track and delivering within the full expectation of the customer. This role reports to the Professional Services Manager and can be based in the UK or Ireland.

Let’s talk about your role and responsibilities:

Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management

Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget

Develop, manage, control and maintain project reporting and associated documentation

Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction

Assist the Regional Lead in achieving program targets

Work collaboratively with team members and external service providers

Build strong working relationships with all clients

Let’s talk about your skills/expertise:

Experience with SAAS solutions

5 years project management experience managing external product based projects

Familiarity with the Software Development Life Cycle (SDLC)

Excellent interpersonal skills with ability to foster strong internal and external relationships

A strong customer and team focus

The ability to think outside the box, developing creative and innovative ideas and solutions to business and technical challenges

A strong sense of professionalism, diligence, and an eye for detail, consistently delivering work of a high quality

Strong communication skills - both written and verbal - and the ability to convey ideas/decisions effectively to various levels of management

Highly motivated and accountable with the ability to work independently with minimal supervision

Strong collaboration expertise - both internal and external - together with superior time management skills and natural problem solving expertise

PMI or Prince certifications and/or equivalent

Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that’s results-oriented, fast-paced and focused on continuous improvement, while maintaining a family-first, team-oriented, and ever-positive atmosphere.

Cyara cares for its own – you’ll feel that on your first day – and you’ll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our growth and success to building our business on four essential values that we live and breathe every day: Deliver Excellence , Innovate Boldly , Integrity First , Embrace Curiosity .

Interested? Know someone who might be? Apply online now.

Agencies:
Agencies: Thanks but we’ve got this one Please, no phone calls or emails to any Cyara employees outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event a candidate is submitted outside of this policy, no fee or payment of any kind will be paid.

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