Technical Solutions Engineer
3 weeks ago
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developers and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developers more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.
What you’ll do
TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s services, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe.
Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know.
If you’re someone who enjoys working with all kinds of code, a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you
Responsibilities
- Communicate with external engineers and developers and aid them in building their applications against Stripe’s infrastructure in various programming languages including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android.
- Unblock external developers with their integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord).
- Develop and maintain internal and external documentation, examples, integration demos, and code snippets that demonstrate usage patterns of the Stripe infrastructure.
- Identify points of friction developers encounter and collaborate with engineering teams to improve Stripe products.
- Develop and maintain a suite of internal support tooling for TSE and Stripe Support.
- Aid in debugging web infrastructure for users and identifying issues that may affect our broader developer landscape.
- Participate in extended engineering teams’ regular planning sessions, design reviews, and development meetings.
- Build statistics and report on developer challenges regularly to the internal product engineering teams.
- Act as a developer advocate and educational resource by regularly assembling trainings for non-developers and responding in real-time to product integration questions.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- At least 2 years of full-stack software development experience or significant experience building web or mobile apps.
- Understands how to write good, clean code in multiple programming languages and how to read code that might not be quite as well written.
- Comfort working with a great deal of autonomy and limited supervision.
- Likes interacting with new people, sometimes chatting live with many at the same time.
- Enjoys solving open-ended problems, both individually and as a member of the team.
- Direct experience discussing technical concepts and comfortable explaining how Stripe works to both technical and non-technical audiences.
- Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth.
- Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues.
- Ability to help users during working hours in your region, including occasional weekend coverage for monitoring/supporting critical infrastructure.
Preferred qualifications
- Enjoys writing in a clear and quick manner.
- General software engineering skills are important, as new languages and frameworks can be learned if you understand the concepts.
- Experience teaching or coaching developers.
- Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study.
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
The annual salary range for this role in the primary location is €96,800 - €145,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
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