Technical Solutions Engineer

5 days ago


Dublin, Dublin City, Ireland ENGINEERINGUK Full time
About the Role

As a Technical Solutions Engineer on our Global Technical Support Team, you will be responsible for delivering exceptional customer service, empowering customers through technical knowledge and training articles, and providing deep technical knowledge to reproduce and analyze media workflows.

Key Responsibilities:
  1. Deliver exceptional customer service by owning customer issues raised via case portals, emails or calls.
  2. Empower customers by creating technical knowledge and training articles.
  3. Provide deep technical knowledge reproducing and analyzing media workflows.
  4. Build meaningful relationships with customers and operators, via calls and case management.
  5. Advocate for customer needs by acting as the Voice of the Customer, using knowledge to influence product design and strategy.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will assist a global list of companies and developers taking advantage of a growing set of services and features to run their mission-critical applications.

About AWS

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

BASIC QUALIFICATIONS

1. Bachelor's degree in computer science or equivalent, or experience in technical support.
2. Experience working in enterprise-level technical/customer support.
3. Experience with Linux operating systems, particularly with networking and system administration.
4. Experience with LAN configuration, Internet protocols, server applications and related troubleshooting tools.



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