Windows Platform Support

Overview Interactive Brokers Ireland Limited (IBIE) is part of Interactive Brokers Group (IBKR). IBIE is a global brokerage firm with offices worldwide, based in Dublin 1, Ireland. Our platform provides clients access to 160 global markets across 28 currencies, and we employ over 120 professionals as part of a global team exceeding 3,000. The mission is to build technology that delivers liquidity on better terms and is highly competitive on price, speed, scale, product diversity, and advanced trading tools.
Location North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
Role Windows Platform Specialist to join the Windows Team. You will provide first-level support for Microsoft Windows platform-related issues and assist business and development end-users via phone, email, and a centralized ticketing system. This role requires strong technical knowledge, excellent communication skills, and a high sense of urgency. You should demonstrate patience when assisting colleagues with varying levels of technical expertise and be dependable, proactive, and committed to resolving issues thoroughly.
Essential Job Functions Provide technical support for issues related to computer systems, software, and hardware, ensuring timely resolution in line with departmental SLAs.
Assist users via phone, email, in-person, or remote support tools.
Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
Install operating systems, applications, and drivers; configure system settings according to departmental standards.
Diagnose root causes using troubleshooting tools and implement permanent solutions to prevent recurrence.
Document resolutions in the department knowledge base and contribute to self-help resources.
Maintain accurate incident records, including contact attempts and resolution details; escalate as needed.
Participate in departmental and firmwide IT projects.
Attend training sessions and team meetings to support departmental goals.
Communicate professionally with employees at all levels, including executives, to promote a positive image of the IT department.
Maintain clear and effective communication with technical and non-technical colleagues.
Participate in scheduled coverage rotations as assigned.
Knowledge, Education And Skills Required Associate degree in Computer Science or related field preferred.
Certifications such as A+, Network+, Microsoft, or VMware are a plus.
Minimum of 2 years of technical support experience.
Strong organizational, prioritization, and multitasking skills.
Collaborative team player who shares knowledge and supports team growth.
Ability to explain technical concepts to non-technical stakeholders.
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented, flexible, and self-motivated.
Resourceful and proactive in problem-solving.
Capable of managing multiple high-priority tasks in a fast-paced environment.
Technical Experience Required Strong knowledge of Microsoft Windows desktop operating systems.
Strong diagnostic/troubleshooting skills with curiosity and interest in IT.
Strong understanding of the Microsoft Office suite.
Working knowledge of Entra ID and Azure Services; Administrative scripting (PowerShell, Python, etc.); Intune packaging and PC deployments.
TCP/IP, DNS, DHCP, and Wi-Fi.
Supporting PCs in an Active Directory environment; Office 365 cloud applications.
Desktop imaging, application deployment, and hard drive encryption; Active Directory, domains and Group Policies.

#J-18808-Ljbffr